Office Operations Manager

State of Maryland•Baltimore City, MD

2d•Onsite

About The Position

The Maryland Department of Labor is hiring an Operations Manager for the Office of Apprenticeship. The role provides managerial support and administrative oversight to ensure smooth daily operations and program compliance monitoring of registered apprenticeship programs in Maryland. The manager oversees administrative functions and program-related processes, manages daily office operations, and supervises administrative staff and program compliance personnel while supporting the Director of the Office of Apprenticeship. The position is based at 100 S. Charles Street, Baltimore, Maryland. The State of Maryland typically has a 40-hour work week. Flexible schedules and telework may be available to eligible state employees.

Requirements

Bachelor’s degree from an accredited college or university in Program Administration, Business Administration, or a related area.
Three years of professional experience administering programs; two years must include supervising employees, overseeing and coordinating a unit’s general operations, and developing and providing staff training.
Two years of experience supervising, directing, or coordinating staff work, including assigning responsibilities, monitoring performance, and ensuring timely completion of assignments.
Two years of experience managing or coordinating administrative operations, office procedures, records management, reporting, and workflow processes to ensure accuracy, efficiency, and timely completion of work.
Two years of experience using Microsoft Office applications, especially Excel, with intermediate or advanced proficiency.
Candidates are subject to a background check against Division of Unemployment Insurance files to determine whether they owe money due to unemployment insurance overpayment or fraud; unpaid debt may affect whether employment is offered.

Nice To Haves

Three years of experience working with registered apprenticeship programs, workforce development, or related employment and training programs.
One year of experience conducting compliance reviews, monitoring program performance, maintaining data integrity, and preparing program reports.
One year of experience coordinating with fiscal, information technology, communications, and other administrative units to support program operations.

Responsibilities

Provide management and oversight of Office of Apprenticeship staff.
Ensure smooth daily administrative operations, including program reporting, apprenticeship program and agreement registration, and data integrity.
Assign, manage, and complete daily office staff duties in a timely manner.
Recommend policies, procedures, and processes for daily operations that support compliance with federal and state laws, regulations, and policies.
Coordinate with the Communications team to post updated forms, meeting schedules, agendas, and minutes to Office of Apprenticeship websites.
Monitor office equipment and inventory, including stock levels, and coordinate supply orders.
Conduct final reviews of approved monthly FARS timesheets and managers’ expense reports before submission to fiscal for processing.
Serve as liaison to departmental MIS personnel regarding program hardware and software, and advise staff on effective use of applications and equipment.
Place orders and requisitions and process invoice payments.
Directly oversee the Office of Apprenticeship program compliance/review unit, ensuring effective administration of assigned programs and functions and compliance with federal or other external requirements.

Benefits

Annual vacation leave of 10 to 25 days per year, depending on seniority, and six personal days each calendar year for eligible permanent State employees.
Eleven paid holidays and 15 days of sick leave per year.
Paid parental leave for eligible permanent State employees.
Leave policies that adhere to the Family and Medical Leave Act.
Participation in a contributory defined-benefit pension plan, with vesting after 10 years.
Eligibility to participate in the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan.
Flexible work schedules may be offered by State agencies.
Telework may be available to eligible state employees, including work from home, a satellite office, or a Telework Center.
Eligibility to participate in the Federal Public Service Loan Forgiveness Program, subject to program requirements.
Free use of specified Baltimore Light Rail, Metro Subway, local and express bus services, and certain Baltimore-region commuter bus routes for permanent State employees with a valid State ID.
Medical, prescription, dental, and vision coverage for eligible employees and their families.
Eligibility for life and accidental death and dismemberment insurance at low group rates.
Healthcare and Dependent Daycare Flexible Spending Accounts for eligible permanent State employees.