Hospital Operations Manager

GoodVets•Brooklyn, NY

About The Position

GoodVets is a nationwide network of modern animal hospitals co-owned with local veterinarians. The Hospital Operations Manager is responsible for the hospital’s day-to-day operations and for meeting performance, financial, and client-experience targets. The role oversees staffing and scheduling, inventory, compliance, reporting, and team development, while supporting doctors, staff, and clients and promoting a positive, results-driven culture. The position calls for strong operational and people leadership, excellent client relations, veterinary technical knowledge, and the ability to maintain patient-care and productivity standards. The compensation range is $68,900–$83,900 USD, with a base salary and an annual performance-based bonus.

Requirements

Strong leadership skills and an empathetic approach to management.
Experience training, mentoring, and developing others.
Advanced skills in practice management systems and Microsoft Excel.
Basic accounting skills.
Ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction.
Ability to communicate clearly and effectively with hospital and corporate teams and make important decisions confidently.
Excellent problem-solving skills, ability to proactively manage and resolve conflict, and ability to work well under pressure.
Passion for making a difference in the lives of pets and people.

Nice To Haves

Work experience as a Hospital Operations Manager, Medical Office Manager, or in a similar role is strongly preferred.
Three or more years in veterinary medicine with progressive responsibilities; a technician background is strongly preferred.
Strong veterinary technician skillset.

Responsibilities

Lead all daily hospital operations.
Ensure compliance with operating standards and requirements.
Create and maintain accurate work schedules.
Hire, train, and onboard team members, setting expectations for performance and culture.
Prepare monthly reports on hospital performance, staffing needs, margins, and trends.
Conduct performance reviews and coach team members to support their growth.
Monitor inventory, manage ordering, and maintain cost control.
Support doctors, staff, and clients with clarity, speed, and professionalism.
Execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities.
Maintain a high-quality client experience and proactively resolve issues.
Build and develop high-performing teams, modeling accountability and professionalism.
Build a positive, results-driven environment and recognize excellence.
Model technical and patient-care excellence.