Hospital Operations Supervisor

Agiliti

1d•Onsite

About The Position

The Hospital Operations Supervisor leads daily activities at a hospital-based Asset360 account. The role oversees delivery of medical equipment to patient rooms and standby locations, retrieval of soiled equipment, equipment cleaning and processing, and equipment-tracking rounds and activity records. The supervisor manages medical equipment inventory, maximizes equipment utilization, provides in-service training to clinical staff, and maintains detailed customer records, including billing information. The role may coordinate and supervise equipment management teams. The supervisor manages customer relationships and supports a successful customer experience through leadership, direction, responsive service, and effective resolution of customer and staff concerns. Responsibilities include managing equipment inventory and par levels, monitoring missing or lost equipment and accessories, auditing equipment quality, and ensuring technicians clean, test, deliver, and retrieve equipment properly. The supervisor recruits, trains, and develops hospital service technicians; promotes team communication and continuous improvement; and holds staff accountable for assignments. The role partners with account and operations leaders on customer meetings, supports revenue growth and cost containment, and performs other assigned duties. The position is based at Children Area Medical Center in Charleston, West Virginia. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility to work evenings, weekends, holidays, nights, and emergency off-hours as required.

Requirements

Associate’s or bachelor’s degree preferred, or equivalent work experience.
Preferred 1–2 years of supervisor/management or customer excellence experience.
Business and financial management understanding to assist with contract management and account margin maintenance.
Valid driver’s license.
Ability to lift and/or push 75 pounds.
Ability to stand and walk for long periods of time.
Proficient computer skills, including Microsoft Office programs such as Word, Excel, and PowerPoint.
Willingness to work flexible hours, including evenings, weekends, holidays, nights, and emergency off-hours as required.
Strong communication and presentation skills, including listening, writing, and speaking.
Ability to build credibility and trust with customer administration, clinicians, and staff; work effectively with a team; and maintain a professional image.
Proactive, self-directed, organized, and able to prioritize, solve problems, meet deadlines, and remain composed amid ambiguity and change.
Commitment to quality, safety, health, patient privacy, and compliance with applicable policies and regulations.

Nice To Haves

Associate’s or bachelor’s degree.
1–2 years of supervisor/management or customer excellence experience.
Knowledge of the healthcare industry, including understanding of or experience with hospital medical equipment.

Responsibilities

Lead daily activities at a hospital-based Asset360 account.
Deliver medical equipment to patient rooms and standby locations; retrieve soiled equipment; and clean and process equipment.
Conduct equipment-tracking rounds throughout patient rooms and record each activity.
Manage medical equipment inventory and par levels, maximize equipment utilization, and manage missing or lost equipment, accessories, and software upgrades.
Provide in-service training to clinical staff and maintain detailed customer records, including billing information.
Coordinate and supervise equipment management teams as needed.
Maintain customer relationships and provide leadership and direction to the hospital team to ensure a successful customer experience.
Ensure prompt and courteous service to customers in person, by phone, and by email.
Identify and resolve customer and staff concerns, discrepancies, and disagreements using effective conflict-resolution skills.
Review and audit equipment to verify product quality, and ensure technicians properly clean, test, deliver, and retrieve equipment.
Promote communication among team members to provide visibility for internal staff and customers.
Recruit, train, and develop hospital service technicians; provide cross and lateral training, ongoing feedback, and focused improvement steps.
Hold self and staff accountable for completing assignments.
Partner with Account Executives, the Operations Manager, and the Divisional Operations Director on customer meetings and calls as appropriate.
Make sound and timely decisions and promote revenue growth, cost containment, and service expansion with customers.
Perform other assigned duties.
Comply with patient privacy laws and applicable company, governmental, and customer policies and regulations.