Hospital Operations & Flow Supervisor, Full -Time

Children's Hospital of Philadelphia•Philadelphia, PA

9d•$107,200 - $142,100•Onsite

About The Position

The Hospital Operations & Flow Supervisor provides oversight of organizational safety, clinical operations, and patient flow at Children’s Hospital of Philadelphia’s Philadelphia campus. This is a 40-hour-per-week role with 50/50 rotating shifts to support hospital operations. The supervisor leads and directly supervises staff, serves as a liaison among physicians, patients, families, and staff, schedules personnel, makes patient-care recommendations, and ensures effective patient throughput. The role makes administrative decisions, provides direction, and acts in the absence of the department manager and hospital administration. The supervisor oversees daily resource assignment and utilization, supports quality-improvement initiatives, ensures regulatory and staff compliance, and promotes safe, high-quality, cost-effective care. The role assesses patient-care areas at least once per shift, supports staff, monitors bed capacity and placement barriers, collaborates on clinically appropriate patient placement, and helps maintain efficient patient flow. It also supports staff performance, engagement, recognition, professional development, evidence-based practice, education, and continuous improvement across the Nursing Department.

Requirements

Bachelor’s degree in Nursing.
At least five years of nursing experience with leadership responsibility.
Experience as a unit leader, charge nurse, or in other relevant patient-flow work.
Registered Nurse license in Pennsylvania, required upon hire.
Basic Life Support certification from an organization requiring hands-on, instructor-led psychomotor skills verification, required upon hire.
Critical thinking and decisive judgment.
Ability to work independently and resolve issues positively.
Excellent verbal and written communication skills.
Proficient computer skills, including MS Office and applicable clinical software.
Ability to facilitate change, plan and organize, solve problems, influence others, manage conflict, adapt, and take initiative.
Excellent leadership ability and judgment.

Nice To Haves

Master’s degree in Nursing.
At least two years of experience in a pediatric setting.

Responsibilities

Execute and monitor systems for consistent, appropriate resource assignment and utilization.
Partner with the nurse manager on annual unit-based quality-improvement initiatives with measurable effects on quality, cost, and resource utilization.
Ensure efficient and cost-effective use of hospital resources for daily operations, clinical programming, and unit-based education.
Use information technology systems to assign staff according to acuity, census, and staffing needs.
Provide leadership for clinical excellence, personnel and resource management, fiscal accountability, and positive working relationships.
Ensure regulatory compliance across environmental, financial, practice, safety, technological, and other compliance areas.
Partner with clinical leaders to execute action plans for measurable, continuous improvement in care outcomes.
Execute unit plans to improve patient and family experience by identifying trends and establishing improvement systems.
Ensure staff compliance with systems that promote high-quality, efficient, cost-effective care.
Resource daily operations to maintain nursing-sensitive indicator metrics at or above the mean of comparison units.
Identify improvement opportunities and develop action plans to improve patient outcomes.
Make assessment rounds in all patient-care areas at least once per shift; support, guide, and educate staff and assist as needed.
Keep managers and directors informed about bed capacity and patient-placement barriers, including when treat-and-transfer should be considered.
Promote identification of problems, investigate hospital incidents, facilitate resolution and follow-up, communicate as necessary, and assist with incident documentation.
Raise patient-safety concerns in a timely and appropriate manner.
Collaborate with physicians and nurses to ensure appropriate patient placement and clinically appropriate inpatient bed assignments.
Create efficient patient flow throughout the hospital.
Review clinical information for scheduled and emergent patient admissions.
Manage staff performance through coaching, counseling, goal setting, anecdotal feedback, and annual appraisals.
Coordinate with CHOP care-team colleagues to improve systems and processes and engage staff in their work environment.
Establish staff-recognition programs that acknowledge accomplishments at the unit or program level.
Assess individual and team needs and deploy strategies that support team succession planning.
Align resources to support Shared Governance and coach and facilitate staff participation on unit and departmental councils.
Create a work climate that achieves high employee engagement as measured by department-specific metrics.
Make administrative decisions and appropriately escalate issues to the DON/AOC/POL.
Lead or participate in Nursing Department initiatives and actively participate in Nursing Department leadership.
Provide opportunities for staff to practice to the full scope of their licensure and set development goals with employees.
Develop and deploy systems that ensure consistent and appropriate resources for patient management.
Support evidence-based practice by leading and supporting system improvements and measuring outcomes with concise metrics.
Support and resource evidence-based practice planning and implementation of educational programs and projects.
Promote evidence-based practice, generate research ideas, and share best practices throughout the department.