Hospital Operations Manager

GoodVets • Pooler, GA

12d

About The Position

GoodVets is a nationwide network of modern animal hospitals co-owned with local veterinarians. The Hospital Operations Manager is the operational lead for a hospital, overseeing day-to-day operations and ensuring performance, financial, and client-experience targets are met. The role covers staffing and scheduling, inventory, compliance, reporting, team development, and operational protocols. The manager supports doctors, staff, and clients while building a positive, accountable workplace culture and helping deliver high-quality veterinary care and patient experiences.

Requirements

• Strongly preferred: proven experience as a Hospital Operations Manager, Medical Office Manager, or in a similar role.
• Three or more years of experience in veterinary medicine with progressive responsibilities; a technician background is strongly preferred.
• Strong leadership skills and an empathetic approach to management.
• Experience training, mentoring, and developing others.
• Advanced skills in practice management systems and Microsoft Excel.
• Basic accounting skills.
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction.
• Ability to communicate clearly and effectively with hospital and corporate teams and make important decisions.
• Excellent problem-solving skills, ability to proactively manage and resolve conflict, and ability to work well under pressure.
• Passion for making a difference in pets’ and people’s lives.

Nice To Haves

• Progressive veterinary medicine responsibilities.
• Veterinary technician background.
• Experience as a Hospital Operations Manager, Medical Office Manager, or in a similar role.

Responsibilities

• Lead all daily hospital operations.
• Ensure compliance with operating standards and requirements.
• Create and maintain accurate work schedules.
• Hire, train, and onboard team members while setting expectations for performance and culture.
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends.
• Conduct performance reviews and coach team members for growth.
• Monitor inventory, manage ordering, and maintain cost control.
• Support doctors, staff, and clients with clarity, speed, and professionalism.
• Execute and enforce protocols, manage appointment flow, and balance hands-on work with leadership responsibilities.
• Maintain a high-quality client experience and proactively resolve issues.
• Build and develop high-performing teams, model accountability and professionalism, and foster a positive, results-driven environment.
• Model technical and patient-care excellence.

Benefits

• Base salary with an annual performance-based bonus.
• Medical, dental, and vision insurance.
• Flexible spending options.
• Disability coverage.
• 401(k) with company match.
• Paid holidays, vacation days, and personal time.
• Employee discounts on veterinary care and products for employees’ pets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed