Manager Voice Operations - Toledo Hospital
ProMedica•Toledo, OH
•Onsite
About The Position
The Manager, Voice Operations supervises and trains PBX operators in their respective areas and works with hospital leadership to ensure the voice operations team’s processes and responses meet expectations. The manager is responsible for employee scheduling, hiring, and performance improvement management. The role also coordinates requests for telephone equipment repairs and replaces broken phones in patient rooms as needed. The position is based at Toledo Hospital in the Voice Operations department and is full-time, working a day shift for 40 hours per week.
Requirements
- Bachelor’s degree or equivalent work experience.
- Two years of operator or office experience, preferably in a hospital setting.
- Two years of supervisory experience.
Responsibilities
- Supervise and train PBX operators in their respective areas.
- Work with hospital leadership to ensure voice operations processes and responses meet expectations.
- Schedule, hire, and manage performance improvement for employees.
- Coordinate requests for telephone equipment repairs.
- Replace broken phones in patient rooms as needed.
Benefits
- Flexible benefits, including compensation and programs to support employees’ families, finances, and personal well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
