Operations Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Business or a related field and 3 years of experience in retail operations, content development, project management, or a related area; alternatively, 5 years of experience in one of those areas.
• Ability to manage projects, operational processes, content initiatives, and process-improvement programs.
• Ability to supervise, develop, and coach associates and work with stakeholders and cross-functional teams.

Nice To Haves

• Experience developing and delivering training.
• Master’s degree in Business Administration.
• Project Management Certification.
• Retail consulting experience.
• Six Sigma certification.
• Experience using Microsoft Office.
• Experience working with cross-functional teams.

Responsibilities

• Drive execution of multiple business plans and projects by identifying customer and operational needs, communicating priorities, removing obstacles, providing resources, setting performance standards, measuring progress, and adapting plans.
• Supervise and develop associates through selection, training, mentoring, duty assignments, performance expectations and evaluations, recognition, coaching, and promotion of a team-based and inclusive workplace.
• Promote company policies, procedures, mission, values, and ethical standards by training and guiding others, ensuring compliance, and supporting the Open Door Policy.
• Evaluate the effectiveness of plans, programs, and initiatives; consult stakeholders; apply suggestions to improve efficiency and cost-effectiveness; and support community outreach events.
• Manage multiple projects by defining scope and objectives, planning activities and milestones, coordinating resources, tracking changes, resolving critical issues, monitoring budgets and costs, and providing regular stakeholder reports and presentations.
• Manage content initiatives by prioritizing requests, developing and maintaining tools and templates, coordinating intranet content, guiding platform use and content quality, ensuring governance compliance, and addressing audit concerns.
• Analyze data and processes to establish performance baselines, identify improvements, develop and align on solutions, ensure processes are executable and sustainable, and communicate changes to stakeholders.
• Manage behavior-change and process-improvement programs by determining needs, developing operational strategies with cross-functional teams, ensuring controls and materials are in place, monitoring metrics, and resolving post-implementation issues.
• Build high-performing teams, foster belonging, collaborate and communicate effectively, attract and develop talent, and recognize contributions.
• Model integrity, ethics, compliance, accountability, and Walmart values; support the goal of becoming a regenerative company through positive impact, reducing waste, and local giving.
• Put customers and members first, make decisions using data and analysis, balance short- and long-term priorities, and drive continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.