Senior Operations Manager - Office of Youth Opportunities

City of Charlotte•Charlotte, NC

About The Position

The Senior Operations Manager for the Office of Youth Opportunities (OYO) supervises staff and oversees the office’s day-to-day operations within Housing & Neighborhood Services. The role provides operational leadership across youth career experiences, youth development, youth safety, diversion, and related programs, initiatives, and partnerships. The manager supervises program managers and professional staff and supports OYO leadership with strategic priorities, performance management, resource stewardship, and continuous improvement. The position oversees program operations, translates priorities into operating plans and measurable goals, manages performance and reporting systems, and provides oversight of budgets, contracts, grants, partnerships, and other resources. It monitors program and partner performance, addresses operational or compliance concerns, coordinates cross-program initiatives, conducts research and prepares recommendations, and represents OYO and Housing & Neighborhood Services in partner and community settings. Minimum qualifications include a high school diploma or equivalent with nine years of relevant experience, an associate degree with seven years, a bachelor’s degree with five years, or a master’s degree with three years, along with knowledge of Microsoft Office. A valid driver’s license and ability to obtain City driving authorization are required. The salary range is $98,731.00–$141,926.09, commensurate with experience.

Requirements

High school diploma or equivalent and nine years of relevant work experience; or an associate degree and seven years; or a bachelor’s degree and five years; or a master’s degree and three years.
Knowledge of Microsoft Office.
Demonstrated supervisory and leadership experience, including coaching, team development, and performance management of managers and professional staff.
Strong organizational, strategic planning, and project management skills, including the ability to oversee multiple programs and competing priorities.
Knowledge of youth development, workforce development, career readiness, youth safety, and diversion programs serving youth and young adults.
Experience in program development, management, performance measurement, and continuous improvement.
Ability to build and sustain relationships with schools, employers, community organizations, workforce partners, nonprofits, public safety agencies, and governmental partners.
Experience managing and monitoring budgets, contracts, grants, and partner performance.
Strong analytical, critical-thinking, and problem-solving skills, including using program and performance data to inform decisions.
Ability to lead change, coordinate work across program areas, and implement new systems and operational improvements.
Excellent oral and written communication, facilitation, negotiation, and presentation skills.
Ability to work independently and collaboratively in a complex, fast-paced environment with sound judgment and accountability.
Proficiency in Microsoft Office and experience with data, CRM, project-management, or related program systems.
Valid driver’s license and ability to obtain City driving authorization.

Nice To Haves

Undergraduate or graduate degree with coursework in public administration, business administration, organizational leadership, workforce development, youth development, public policy, or a related field.
Previous experience supervising managers or multidisciplinary professional teams.
Experience managing complex programs with multiple funding sources, partners, and compliance requirements.
Bilingual skills, particularly Spanish/English.

Responsibilities

Supervise, lead, and coach program managers and professional staff, including developing workplans, assigning work, managing performance, recruiting, and supporting professional development.
Oversee day-to-day OYO programs and initiatives and coordinate work across youth career experiences, youth development, youth safety, diversion, and engagement efforts.
Translate OYO and City priorities into operating plans, measurable goals, implementation schedules, and accountability for program delivery.
Organize and manage performance, data, and reporting systems to respond to stakeholder questions and support analysis and continuous improvement.
Oversee OYO budgets, contracts, grants, partnerships, and other resources in coordination with program managers and HNS administrative staff.
Monitor program and partner performance, identify operational or compliance concerns, and ensure appropriate corrective action.
Coordinate cross-program initiatives and establish consistent practices for program administration, documentation, reporting, contracting, and partner management.
Conduct research for special studies and projects and prepare reports, recommendations, and implementation plans for OYO and department leadership.
Build and maintain partnerships with schools, government agencies, workforce organizations, employers, community and nonprofit organizations, law enforcement and justice-system partners, higher education institutions, and other stakeholders.
Represent OYO and Housing & Neighborhood Services in cross-departmental initiatives, community meetings, presentations, and partner convenings.
Support OYO leadership with organizational planning and identify staffing, resource, and operational needs.