Senior Operations Manager - Office of Youth Opportunities

City of Charlotte•Goodwell, OK

3d•$98,731 - $141,926

About The Position

The Senior Operations Manager for the Office of Youth Opportunities (OYO) supervises staff and oversees day-to-day operations within Housing & Neighborhood Services. The role provides operational leadership across youth career experiences, youth development, youth safety, diversion, and related programs, initiatives, and partnerships. The Senior Operations Manager supervises program managers and professional staff and supports OYO leadership with strategic priorities, performance management, resource stewardship, and continuous improvement. The position translates City and OYO priorities into operating plans and measurable goals; oversees program performance, data, budgets, contracts, grants, partnerships, and other resources; and coordinates cross-program operations. It also conducts research and prepares reports and recommendations, builds relationships with community and government partners, represents OYO in meetings and initiatives, and helps identify organizational staffing and resource needs. Minimum qualifications include a high school diploma or equivalent and nine years of relevant work experience; an associate's degree and seven years; a bachelor's degree and five years; or a master's degree and three years, along with knowledge of Microsoft Office. The City conducts background checks, and final candidates must pass pre-employment drug screening and a physical examination. Candidates may be asked to complete skills tests or other assessments. A comprehensive benefits package is available to eligible employees.

Requirements

Demonstrated supervisory and leadership experience, including coaching, team development, and performance management of managers and professional staff.
Strong organizational, strategic planning, and project management skills, including the ability to oversee multiple programs and competing priorities.
Knowledge of youth development, workforce development, career readiness, youth safety, and diversion programs serving youth and young adults.
Experience in program development, management, performance measurement, and continuous improvement.
Ability to build and sustain effective relationships with schools, employers, community organizations, workforce partners, non-profit organizations, public safety agencies, and governmental partners.
Experience managing and monitoring budgets, contracts, grants, and partner performance.
Strong analytical, critical-thinking, and problem-solving skills, including using program and performance data to inform decisions.
Ability to lead change, coordinate work across multiple program areas, and implement new systems and operational improvements.
Excellent oral and written communication, facilitation, negotiation, and presentation skills with a variety of audiences.
Ability to work independently and collaboratively in a complex, fast-paced environment with sound judgment and accountability.
Proficiency in Microsoft Office and experience with data, CRM, project-management, or related program systems.
Valid driver's license and ability to obtain City driving authorization.
High school diploma or equivalent and nine years of relevant work experience, or an associate's degree and seven years, or a bachelor's degree and five years, or a master's degree and three years.
Knowledge of Microsoft Office.

Nice To Haves

Undergraduate or graduate degree with coursework in public administration, business administration, organizational leadership, workforce development, youth development, public policy, or a related field.
Previous experience supervising managers or multidisciplinary professional teams.
Experience managing complex programs with multiple funding sources, partners, and compliance requirements.
Bilingual skills, particularly Spanish/English.

Responsibilities

Supervise, lead, and coach program managers and professional staff, including work planning, work assignments, performance management, recruitment, and professional development.
Oversee day-to-day operations of OYO programs and initiatives and coordinate youth career experiences, youth development, youth safety, diversion, and engagement efforts.
Translate OYO and City priorities into operating plans, measurable goals, implementation schedules, and program-delivery accountability.
Organize and manage performance, data, and reporting systems to respond to stakeholder questions and support analysis and continuous improvement.
Oversee OYO budgets, contracts, grants, partnerships, and other resources in coordination with program managers and HNS administrative staff.
Monitor program and partner performance, identify operational or compliance concerns, and ensure corrective action.
Coordinate cross-program initiatives and establish consistent practices for program administration, documentation, reporting, contracting, and partner management.
Conduct research for special studies and projects, and prepare reports, recommendations, and implementation plans for OYO and department leadership.
Build and maintain partnerships with schools, government agencies, workforce organizations, employers, community and non-profit organizations, law enforcement and justice-system partners, higher education institutions, and other stakeholders.
Represent OYO and Housing & Neighborhood Services in cross-departmental initiatives, community meetings, presentations, and partner convenings.
Support OYO leadership in organizational planning and identify staffing, resource, and operational needs to achieve strategic priorities.