Senior Manager of Operations

PPC Partners•New Berlin, WI

12d

About The Position

The Senior Manager, Operations oversees day-to-day field and departmental operations, including planning, resource allocation, and project execution. The role leads team development, supports customer satisfaction and financial performance, and partners with internal teams and customers to promote service excellence, continuous improvement, and sustainable growth. PPC Partners describes its guiding values as a Servant's Heart, Wisdom, Integrity, Courage, Humility, and Passion. The position manages operational planning and compliance, team leadership and development, customer relationships, branch profitability, productivity, and workplace safety. It requires work in both office and field environments, with travel to various work sites.

Requirements

High school diploma or equivalent.
At least 10 years of experience in engineering, project management, or technical leadership.
Positive safety attitude and personal integrity.
Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes.
Proven ability to manage risk and profitability.
Strong interpersonal and leadership skills, including the ability to manage diverse personalities.
Decisive and solutions-oriented approach.
Strong customer service orientation and ability to build trust with internal teams and external clients.
Ability to work independently and as a team leader, guiding and motivating others.

Nice To Haves

Bachelor's degree in Engineering or a related field.
Past leadership or supervisory experience.
Familiarity with electrical power distribution, motion control, and project management tools.

Responsibilities

Forecast week-to-week work, timing, and staffing needs.
Analyze and forecast factors affecting results to maximize efficiency.
Monitor performance metrics and operational data to identify trends and drive continuous improvement.
Use the OPS System and monitor work authorizations, including I5 tools and job status reports.
Share manpower, resources, and tools across branches as needed.
Mentor, coach, and lead personnel across the organization to build a high-performing team.
Participate in employee recruitment, hiring, counseling, and terminations in alignment with company policy.
Ensure employees complete required safety training, including OSHA, First Aid, and CPR.
Provide performance appraisals, feedback, and growth opportunities, and promote continuous learning and professional development.
Build and maintain customer relationships, survey customers, meet minimum satisfaction ratings, follow up on feedback, and promptly resolve complaints.
Improve field productivity through process improvements and tools that enhance labor efficiency.
Achieve minimum budgeted branch net profit and productivity requirements.
Manage billing, collections, accounts receivable, and working capital.
Prospect for new business leads to support growth targets.
Pre-plan work and identify methods to eliminate hazards; observe and address unsafe habits and hazards.
Promote safety as the company's most important goal and support the goal of zero accidents.
Encourage open communication between field and office about safety concerns, suggestions, improvements, and needed PPE.
Obtain safety training as expected of company personnel.