Senior Manager of Pool Operations

ASPHALT GREEN INC•New York, NY

1d•$70,000 - $80,000•Onsite

About The Position

The Senior Manager of Pool Operations oversees the lifeguard team and pool operations at Asphalt Green’s Upper East Side and Battery Park City facilities, supporting daily operations and customer experience. The role manages and develops full-time and part-time staff, oversees pool schedules and events, and coordinates with departments including Aquatic Logistics, Marketing, Guest Services, Human Resources, Engineering, and Housekeeping. The position ensures compliance with aquatics regulations and health and safety requirements, maintains safety protocols and emergency action plans, and monitors pool conditions, water quality, and chemical levels. It also manages administrative budgets, purchasing and inventory, American Red Cross training, staff performance reviews and payroll approvals, and operational records. The role promotes a high standard of service and a safe, positive experience for members and other pool users.

Requirements

At least 2–4 years of lifeguard management experience.
Strong computer skills.
Strong written and verbal communication skills.
Excellent customer service orientation.
Certified Pool Operator (CPO) certification or ability to attain it.
Current Lifeguard, First Aid, and CPR & AED certifications.

Nice To Haves

College education preferred.

Responsibilities

Manage, train, and provide career-development guidance to four full-time employees and more than 100 part-time employees.
Coordinate with the Director of Aquatic Logistics on pool schedules and events.
Collaborate with other departments to support programs, events, and activities at both facilities.
Review and approve semester and special-event pool schedules for communication to stakeholders by Marketing and Guest Services.
Work with Pool Operations Managers and Supervisors to develop and deliver in-service and onboarding training materials.
Ensure compliance with aquatics regulations, documentation requirements, health and safety codes, and requirements of the Department of Health and American Red Cross.
Work with Human Resources on hiring, promotions, and staff retention.
Coordinate with Engineering and Housekeeping to address and monitor operational and safety issues.
Develop and implement safety protocols, emergency action plans, and risk-management strategies with relevant aquatics and facility decision-makers.
Manage the pool deck professionally and communicate pool conditions, schedules, changes, policies, and classes promptly.
Maintain positive relationships with staff, management, and pool users to support effective pool operations.
Oversee daily pool operations at both facilities, conduct regular walkthroughs, and monitor water quality and chemical levels.
Create and manage administrative budgets for both facilities, including staffing, maintenance supplies, and equipment expenses.
Track inventory of pool equipment, first-aid supplies, and staff uniforms, and submit purchase orders as needed.
Monitor expenses, identify cost-saving opportunities, and support financial sustainability.
Create an annual American Red Cross training program, schedule classes, draft marketing materials, and oversee program quality.
Conduct performance reviews for full-time direct reports and work with the Pool Operations Management team on part-time staff reviews.
Maintain accurate records of pool counts, maintenance, incidents, and staff performance.
Review and approve payroll for full-time direct reports and part-time lifeguard staff.
Build a culture of excellent member service and support safe, positive experiences for members, swim teams, school groups, and general patrons.
Respond to phone and email communications in a timely manner.