Pharmacy Operations Manager

Walgreens•Sterling, VA

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The position supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and assisting with healthcare services allowed by law. It coordinates daily pharmacy activities, helps manage workflow and inventory, maintains records and equipment, supports compliance and security, and helps resolve insurance claim issues. The role also supports pharmacy financial and operational performance, community outreach, and off-site immunization clinics and events. The manager leads technician hiring, onboarding, training, scheduling, and accountability, and assists with monitoring required licenses, registrations, and certifications. The position maintains PTCB certification and pharmacy and healthcare knowledge, completes required company training, and participates in pharmacy and store communications and meetings. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. The hourly pay range is $22.50 to $35.75. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Develop customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure; manage annual inventory preparation.
Complete non-clinical patient calls and drive technology and process rollouts, change adoption, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset protection techniques, support diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy under pharmacist supervision; communicate prescription errors to the accountable pharmacist and follow error and Continuous Quality Improvement Program policies.
Ensure accurate insurance claim processing, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnership relationships.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; enforce attendance, timeliness, and compliance with laws and policies.
Manage technician hiring, onboarding, training, scheduling, and timely completion of training; identify team knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status; use company resources to document licensure status.
Follow company and applicable legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.