Operations Manager Jobs

About The Position

Requirements

• Passion for customer service and must have relevant work experience
• Fluency in English
• Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
• Effective communication skills and great listening skills
• Commitment to continuous improvements, changes and has a willingness to learn
• Thinks creativity and strong analytical and problem-solving skills
• Self-motivated and able to work independently and as part of a team
• Excellent negotiations skills using different channels and methods of communications (phone or email)
• Excellent interpersonal and client relationship skills
• Ability to work in a call center / service desk environment
• Powerful verbal and written communication skills
• Ability to handle multiple tasks, priorities under pressure and challenging interactions in a high-volume, fast-paced, and target-based environment
• Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
• Ability to manage and provide feedback to all types of individuals
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays
• High School Diploma or higher qualification is required

Nice To Haves

• 1 to 2 years of call center, reservation desk or similar experience preferred
• preferably one/two more languages
• One year experience of hotel/travel industry experience is preferred
• Fluent in at least one more language (Italian, German, French, Spanish is preferred)

Responsibilities

• Receiving inbound inquiries to source hotel needs of clients for their crew and management
• Ensuring Reservations consistency and execution between multiple systems and channels utilized in the booking process
• Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs.
• Effectively utilizing all Customer Service tools and technology to process, track and report transaction
• Professionally responding to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures.
• Updating and maintaining company database with client transactions and sourcing inventories
• Providing continual feedback on customer service processes and
• Interacting with internal departments.
• Supporting other duties/projects as needed
• Required to travel to Florida when our client requests our staff to be present.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes