Operations Manager

CVS Health•Richmond, VA

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps people on their path to better health by driving store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates seeking a short-term path to Store Manager are directed to apply for Store Manager in Training openings. The position is full-time, with an anticipated schedule of 40 hours per week. A full-time flexible schedule is required, including some early morning, overnight, and weekend shifts. Overtime may be needed, and the manager must respond to urgent store issues. The typical pay range is $19.00–$29.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant considerations. This position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent; preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.