Revenue Operations Systems Manager (Remote East Coast US)

Ardoq•New York, NY

2d•Remote

About The Position

Ardoq is hiring a Revenue Systems Manager to maintain and improve Salesforce and its integrations, ensuring go-to-market teams have reliable tools and workflows. The role is one of two dedicated Salesforce administrator positions and combines user support and ticket resolution with scoped system improvements and projects. The manager will work closely with Customer Success, Renewals, Professional Services, Sales, and customer leadership to translate operational needs into trusted system solutions. The role focuses especially on supporting customer operations and processes that drive renewals, expansion, and retention. Projects may include deploying a CPQ tool or establishing a Customer SQL framework. The position offers autonomy and ownership in a small, high-trust team, and uses AI tools as part of the daily workflow. The position is fully remote within Eastern US time zone hours. Compensation is $102,000–$125,000.

Requirements

Hold a current Salesforce Administrator certification.
Have supported Salesforce at a high-growth technology company.
Have experience with a dedicated focus on customer operations and understand how to support Customer teams focused on renewals and retention.
Be comfortable working as part of a small team and moving between support tickets and projects.
Be willing to handle routine administrative work as well as larger projects.
Use AI tools such as Claude, Gemini, or ChatGPT as part of the daily workflow.
Communicate system changes clearly to non-technical stakeholders, explaining their practical impact.

Responsibilities

Own Salesforce administration, including user setup, permissions, configuration, and ongoing optimization within the broader technology ecosystem.
Resolve support tickets that keep Sales and Customer Success operations moving.
Work with Customer Success, Renewals, Professional Services, and Sales to turn business problems into effective system solutions.
Lead system projects, which may include deploying a CPQ tool or establishing a Customer SQL framework.
Review and troubleshoot Salesforce Flows and scope phases of integrations.
Collaborate with customer leaders to optimize post-sales processes and support renewals, expansion, and retention.
Use AI tools to check formulas, validate automations, and accelerate repetitive work.
Contribute to a small, high-trust team by balancing ticket work and project delivery.