Revenue Operations Systems Manager

Ardoq•New York, NY

1d•$120,000 - $140,000•Remote

About The Position

Ardoq is hiring a Revenue Systems Manager to maintain and improve the Salesforce platform and its integrations that support go-to-market teams. The role owns Salesforce administration, configuration, user setup, permissions, and ongoing optimization within Ardoq’s broader technology ecosystem. The manager works closely with Customer Success, Renewals, Professional Services, Sales, and customer leadership to translate business needs into reliable systems and processes that support renewals, expansion, and retention. The work combines day-to-day ticket resolution with scoped system improvements and projects. Projects may include deploying a CPQ tool or establishing a Customer SQL framework. The role also contributes to the practices of a small, high-trust team and uses AI tools in daily workflows to improve speed and catch errors. Ardoq describes its working culture through the values Bold, Caring, and Driven, emphasizing ownership, candid and supportive collaboration, and focus on impact.

Requirements

Current Salesforce Administrator certification.
Experience supporting Salesforce within a high-growth technology company.
Experience focused on customer operations and understanding of how to support Customer teams with renewals and retention.
Comfort working in a small team and moving between ticket handling and project work.
Ability to explain system changes to non-technical stakeholders in terms of their practical impact.
Uses AI tools such as Claude, Gemini, or ChatGPT as part of daily work.

Responsibilities

Own Salesforce administration, including user setup, permissions, configuration, and ongoing optimization.
Maintain the health of Salesforce integrations and the wider GTM technology ecosystem.
Partner with Customer Success, Renewals, Professional Services, and Sales to turn business needs into useful, trusted system solutions.
Drive system projects, which may include deploying a CPQ tool or establishing a Customer SQL framework.
Resolve support tickets and address Salesforce issues such as Flow errors.
Work with customer leadership to support processes and insights related to renewals, expansion, and retention.
Contribute to the habits and culture of a small, high-trust team.