Revenue Operations & Systems Lead

NationSwell

2d•$45 - $55•Remote

About The Position

NationSwell is seeking a part-time Revenue Operations & Systems Lead to develop and implement scalable systems, processes, and reporting that support its membership business. This hands-on builder role owns the end-to-end development and maintenance of operational infrastructure, translating business needs into practical systems solutions that help leadership make informed decisions and teams deliver a consistent, high-quality member experience. The role initially provides dedicated systems and operations support for Member Success, streamlining administrative, project management, and reporting operations. It builds and maintains systems for tracking the member lifecycle, ensures reliable data flow across shared systems, standardizes processes, implements automation and other systems improvements, and develops reporting and analysis on member health, engagement, renewals, retention, churn, and expansion. This is a remote, part-time, hourly position performed in the United States, approximately 16–24 hours per week on a flexible schedule. Compensation is $45–$55 per hour, based on experience and skills. Applications will be accepted through November 30, 2026. The role is not eligible for company-sponsored health or retirement benefits; paid sick leave is provided as required by applicable state and local law.

Requirements

3–5+ years of experience in Revenue Operations, Customer Success Operations, Business Operations, Sales Operations, or a related role, with a track record of building and owning systems.
Hands-on Salesforce experience, including admin-level configuration such as Flows, dashboards, data management, and reporting.
Strong proficiency with Airtable, Excel, and/or Google Sheets, including building databases, tracking tools, analytical models, and reports.
Experience developing operational dashboards and integrated reporting across multiple systems and translating data into actionable insights.
Experience implementing process improvements, workflow automation, and system enhancements, with understanding of CRM data structures, data integrity, and cross-functional information management.
Excellent analytical, communication, organizational, and problem-solving skills; strong attention to detail and ability to translate operational needs into practical technical solutions.
Ability to independently manage multiple projects, prioritize deliverables, and work effectively in a part-time capacity.
Familiarity with customer success metrics, including engagement, retention, renewal rates, churn, expansion, and customer health scoring.

Nice To Haves

Experience building and owning systems in a membership, community, or event-based organization.
Experience with systems such as Cvent, HubSpot, or Outreach.
Experience with APIs, Zapier, Make, light scripting, and AI tools such as Claude.

Responsibilities

Initially serve as the dedicated systems and operations lead for Member Success, streamlining administrative, project management, and reporting operations.
Build and maintain systems and workflows that track members from onboarding and activation through engagement, renewal, and expansion, including deliverables, engagement activities, event invitations and registrations, membership commitments, and milestones.
Own data flow and integrity across shared systems, including sync logic, field mapping, and account ownership hygiene; coordinate with Member Success, Events, Growth, Insights, Operations, and Studio to maintain a reliable source of truth.
Document and standardize Member Success processes, including account management workflows, cross-functional handoffs, member touchpoints, and recurring activities; identify inefficiencies and implement improvements.
Build, test, maintain, iterate, deploy, and document practical operational solutions, including AI and automation tools, from problem identification through user adoption.
Develop member-health reports, dashboards, tracking tools, and triggers that consolidate member connections, engagement, event attendance, participation, relationship information, touchpoints, and utilization to identify expansion opportunity, membership value, or renewal risk.
Track and analyze renewal rates, retention trends, churn, and expansion across membership tiers and customer segments; prepare analyses to support membership planning, operational improvements, and leadership decisions.