Solutions Engineer | East Coast | Remote
About The Position
Grafana Labs is hiring a remote Solutions Engineer for its Commercial Solutions Engineering team, ideally based on the East Coast. The team consists of customer-facing product experts who support Grafana Labs’ worldwide growth by educating potential and existing customers and helping them succeed. The role involves sharing technical and product expertise through demonstrations, hands-on enablement, presentations, technical evaluations, and ongoing customer interaction. It also partners closely with Sales to qualify and close opportunities and serves as a communication route between customers and Product Management and Engineering. As an early member of a high-growth team, the Solutions Engineer will own technical customer engagements, support high-velocity sales opportunities, explain Grafana’s value proposition, and surface customer and competitive feedback. Duties are varied and require sound judgment, collaboration, leadership, strong communication, and a willingness to learn and solve technical challenges. The company is remote-first and works across an international team.
Requirements
- At least 5 years of technical pre-sales experience.
- Strong written and oral communication skills to collaborate with internal teams and worldwide customers and articulate product value and technical advantages.
- Ability to exercise strong judgment, collaborate, and demonstrate leadership in varied and complex duties.
- Self-motivation, initiative, and creativity.
- A technical mindset, a desire to grow technically, and enthusiasm for solving customer technical challenges.
Nice To Haves
- Ideally located on the East Coast.
- Technical pre-sales experience with open-source technologies or in the metrics/monitoring space.
- Recent coding bootcamp graduate or previous post-sales or engineering experience.
Responsibilities
- Partner with the Sales team to articulate Grafana’s value proposition, vision, and strategy to customers.
- Own technical customer engagements and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
- Deliver product and technical presentations to potential and existing customers.
- Proactively communicate with customers and internal teams to provide feedback on products and the competitive landscape.
- Drive product conversations based on customer needs and problems learned during interactions.
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement materials.
- Collaborate with an international team in a remote-first environment.
Benefits
- Restricted Stock Units (RSUs) for all roles.
- Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days, subject to local legislation.
- In-person onboarding.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
