Senior Solutions Engineer, Acquisition | West Coast | Remote
About The Position
Grafana Labs is hiring a Senior Solutions Engineer to join its Enterprise Solutions Engineering team, a customer-facing group of product experts that supports the company’s worldwide growth. The team helps potential and existing customers succeed by sharing technical and product expertise through demonstrations, hands-on enablement, presentations, technical evaluations, and ongoing engagement. It partners closely with Sales to qualify and close opportunities and communicates customer feedback to Product Management and Engineering. This role is an early position on a high-growth team. The engineer will own technical customer engagements, help close high-velocity opportunities, present Grafana’s value proposition and products, and develop product conversations around customer needs. The role also contributes to customer and internal enablement materials. Grafana Labs is a remote-first company with a global team and describes its culture as collaborative, transparent, autonomous, and trust-based.
Requirements
- At least 5 years of technical pre-sales experience; experience with open-source technologies or in metrics/monitoring is ideal.
- Strong written and oral communication skills, including the ability to articulate product value and technical advantages.
- Ability to collaborate effectively with remote-first internal teams and worldwide customers.
- Enjoy solving technical challenges and bringing creative solutions to customers.
- A technical mindset and desire to grow technically.
- Self-motivation, initiative, creativity, sound judgment, collaboration, and leadership.
Nice To Haves
- Located on the West Coast.
- Experience with open-source technologies or in the metrics/monitoring space.
- Recent coding bootcamp graduate, or prior post-sales or engineering experience.
Responsibilities
- Partner with Sales to explain Grafana’s value proposition, vision, and strategy to customers.
- Own technical customer engagements and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
- Deliver product and technical presentations to prospective and existing customers.
- Communicate proactively with customers and internal teams, providing feedback about products and the competitive landscape.
- Drive product conversations based on customer needs and problems learned through interactions.
- Help improve documentation and create blog posts, videos, knowledge-base articles, and other public and internal enablement materials.
- Collaborate with an international team and help address technical and customer problems.
Benefits
- Restricted Stock Units (RSUs) for all roles.
- Global annual leave policy of 30 days per year, with 3 days reserved for Grafana Shutdown Days, subject to local legislation.
- In-person onboarding.
- Career growth pathways.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
