Senior Solutions Engineer, Acquisition | East Coast | Remote
About The Position
Grafana Labs is hiring a Senior Solutions Engineer to join its Enterprise Solutions Engineering team, a customer-facing group of product experts supporting the company’s global growth. The team educates prospective and existing customers and helps them succeed through product demonstrations, hands-on enablement, presentations, technical evaluations, and ongoing interaction. Solutions Engineers partner closely with Sales to qualify and close opportunities, and serve as an important channel for customer feedback to Product Management and Engineering. This role is an early position on a high-growth team. The engineer will own technical customer engagements, explain Grafana’s value proposition and product strategy, and help customers address technical problems. The role also contributes to customer and internal enablement materials, including documentation, blog posts, videos, and knowledge base articles. Grafana Labs is remote-first, with a global, collaborative culture emphasizing transparency, autonomy, trust, and meaningful work.
Requirements
- At least 5 years of technical pre-sales experience.
- Strong written and oral communication skills, including the ability to articulate product value propositions and technical advantages to internal teams and customers.
- Ability to solve technical challenges and develop creative customer solutions.
- Technical mindset and desire to grow technically.
- Self-motivation, initiative, and creativity.
- Sound judgment, collaboration, and leadership, including the ability to handle varied and complex duties.
- Ability to work and collaborate with an international, remote-first team.
Nice To Haves
- Experience with open-source technologies or in metrics and monitoring.
- Location in the Greater New York City or Boston area.
- Recent coding bootcamp graduation, or previous post-sales or engineering experience.
Responsibilities
- Partner with Sales to communicate Grafana’s value proposition, vision, and strategy to customers.
- Own technical customer engagements and help close high-velocity opportunities using competitive knowledge, technical skill, and credibility.
- Deliver product and technical presentations to prospective and existing customers.
- Communicate proactively with customers and internal teams, providing feedback about products and the competitive landscape.
- Drive product discussions based on customer needs and problems identified through interactions.
- Collaborate with the team to improve documentation and create blog posts, videos, knowledge base articles, and other public and internal enablement materials.
- Work with an international team in a remote-first environment.
Benefits
- Restricted Stock Units (RSUs) for all roles.
- Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days, subject to local legislation.
- In-person onboarding with fellow new employees.
- Career growth pathways.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
