Senior Solutions Engineer, Acquisition | Central | Remote
About The Position
Grafana Labs is hiring a Senior Solutions Engineer for its customer-facing Enterprise Solutions Engineering team. The team enables global growth by educating prospective and existing customers, sharing technical and product expertise, and helping customers succeed. Solutions Engineers deliver demos, hands-on enablement, presentations, technical evaluations, and ongoing customer support; partner with Sales to qualify and close opportunities; and relay customer feedback to Product Management and Engineering. This role joins a high-growth team and owns technical customer engagements, particularly for high-velocity opportunities. It requires communicating Grafana’s value proposition and technical advantages, solving customer problems, and collaborating with an international, remote-first team. The position is remote and ideally based in Minnesota, Wisconsin, Chicago, Michigan, Indiana, or Ohio.
Requirements
- At least 5 years of technical pre-sales experience.
- Strong written and oral communication skills, including the ability to communicate effectively with remote internal teams and worldwide customers.
- Ability to clearly articulate the company’s value proposition and the technical advantages of its products.
- Ability to learn and collaborate with an international team in a remote-first company.
- Strong judgment, collaboration, and leadership, as duties will be varied and complex.
- Enjoy solving technical challenges and bringing creative solutions to customers.
- A technical mindset and desire to grow technically.
- Self-motivation, initiative, and creativity.
Nice To Haves
- Experience with open-source technologies or in the metrics and monitoring space.
- Location in Minnesota, Wisconsin, Chicago, Michigan, Indiana, or Ohio.
- Experience as a recent coding bootcamp graduate or prior post-sales or engineering experience.
Responsibilities
- Join a high-growth team and work collaboratively to solve technical and customer problems.
- Partner with Sales to articulate Grafana’s value proposition, vision, and strategy to customers.
- Own technical customer engagements and help close high-velocity opportunities using competitive knowledge, technical skill, and credibility.
- Deliver product and technical presentations to prospective and existing customers.
- Communicate proactively with customers and internal teams to share feedback on products and the competitive landscape.
- Drive product conversations based on customer needs and problems identified through interactions.
- Help enhance documentation and create blog posts, videos, knowledge base articles, and other public and internal enablement materials.
Benefits
- Restricted Stock Units (RSUs) for all roles.
- Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days.
- In-person onboarding.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
