Manager, Solutions Architecture | East Coast | Remote

Grafana Labs

3h • $184,000 - $220,000 • Remote

About The Position

Grafana Labs is seeking a Manager for its Solutions Architects team within Professional Services. The manager will lead a team of technologists who use Grafana products to help customers deploy and enhance Grafana technologies and apply observability best practices. The role combines people and operational management with direct technical contributions, ensuring the team is effectively utilized and delivers successful customer outcomes.

The position works closely with Sales, Support, Customer Success, Product, and Professional Services leadership to build resilient observability solutions aligned with customer and business objectives. Key activities include crafting Statements of Work, advising on sales strategies, resourcing and managing customer projects, handling customer escalations, advocating for product improvements, building customer education programs, and driving operational scale and continuous improvement.

Requirements

• 3+ years of experience managing a Solutions Architecture team in a related space.
• 5+ years of design, implementation, or consulting experience with distributed applications.
• 3+ years of experience in infrastructure architecture, database architecture, applications, networking, or similar technologies.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Located in CST.
• Working knowledge of software development tools and methodologies.
• Presentation skills and comfort speaking with customers and executives.
• Experience building or maintaining observability solutions.
• Excellent communication and writing skills.
• Kubernetes knowledge.
• Linux experience, including 2+ years in a company.
• Shell scripting and API knowledge.
• High emotional intelligence and a thoughtful approach to client escalations, cross-functional negotiations, and team empathy.

Nice To Haves

• A background in observability or monitoring is considered a significant advantage.

Responsibilities

• Manage and effectively utilize a team of Solutions Architects to drive successful customer outcomes.
• Ensure the team succeeds in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customers’ capabilities with the Grafana technology stack.
• Advise on sales strategies that drive adoption, improve renewals, and increase revenue.
• Build lasting customer relationships and help customers become Grafana advocates and referenceable customers.
• Balance operational management with direct technical contributions.
• Collaborate with Sales, Support, Customer Success, Product, and Professional Services leadership.
• Craft Statements of Work, resource and manage customer projects, and drive operational scale.
• Advocate for technological advancements to the Products team.
• Manage customer escalations and support continuous improvement and operational rigor.

Benefits

• Restricted Stock Units (RSUs) for all roles.
• Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days.
• In-person onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed