Revenue Operations Systems Manager

Ardoq•New York, NY

2d•Remote

About The Position

Ardoq is hiring a Revenue Systems Manager to own the health, configuration, and ongoing optimization of Salesforce and its integrations across the go-to-market technology ecosystem. The role combines day-to-day administration and ticket resolution with scoped system improvements and larger projects. It supports Customer Success, Renewals, Professional Services, and Sales, with particular attention to customer processes and insights that drive renewals, expansion, and retention. The successful candidate will be one of two dedicated Salesforce administrators, handling user setup and permissions as well as system configuration. They will translate business problems into trusted, usable system solutions, lead projects such as deploying a CPQ tool or establishing a Customer SQL framework, and contribute to a small, high-trust team. The work may include resolving tickets, troubleshooting Salesforce Flows, planning integrations, and improving post-sales processes. Ardoq also expects the manager to use AI tools regularly in their workflow. Ardoq is a global SaaS company headquartered in Oslo that helps organizations understand and manage complex digital landscapes. The company describes its working values as Bold, Caring, and Driven. New York-based team members are expected to be in the office once or twice a week; the posting is also marked remote.

Requirements

Hold a current Salesforce Administrator certification.
Have supported Salesforce within a high-growth technology company.
Have experience in a role with a dedicated focus on customer operations.
Understand how to support a Customer team focused on renewals and retention.
Be comfortable working as part of a small team and switching between ticket resolution and project work.
Be willing to handle routine administrative work as well as larger projects.
Use AI tools such as Claude, Gemini, or ChatGPT as part of a regular workflow.
Explain system changes to non-technical stakeholders in terms of their practical impact.

Responsibilities

Own Salesforce administration, including user setup, permissions, configuration, and ongoing optimization within the wider technology ecosystem.
Resolve Salesforce and related system tickets to keep Sales and Customer Success operations moving.
Partner with Customer Success, Renewals, Professional Services, and Sales to turn business problems into reliable, usable system solutions.
Lead system projects, which may include deploying a CPQ tool or establishing a Customer SQL framework.
Review and troubleshoot Salesforce Flows and scope integration improvements.
Work with Customer Success and Professional Services leadership to optimize post-sales processes.
Use AI tools in daily work to check formulas, validate automations, and complete repetitive tasks more efficiently.
Contribute to a small, high-trust team by sharing knowledge and balancing ticket work with project delivery.