Operations Manager Jobs

About The Position

Requirements

• Clinical healthcare experience required (MA, EMT, RN, LPN, or similar)
• Medical practice management experience strongly preferred
• Experience with insurance verification, authorizations, benefits investigation, claims support, and patient financial coordination strongly preferred
• Exceptional organizational skills and attention to detail
• Demonstrated ability to multitask and manage competing priorities in a fast-paced healthcare environment
• Strong leadership, communication, and problem-solving skills
• Experience leading teams in a healthcare, specialty clinic, or wellness environment
• Comfortable with EMR systems, CRMs, scheduling platforms, and healthcare technology
• Ability to take ownership, drive accountability, and lead by example

Nice To Haves

• Highly organized and process-oriented
• Exceptional attention to detail
• Able to balance patient care, operations, administration, and team leadership simultaneously
• Strong follow-through and accountability
• Comfortable solving problems independently
• Thrives in a fast-paced, evolving healthcare environment
• Proactive communicator who creates clarity and alignment across the team

Responsibilities

• Own all patient communication and pipeline management through the CRM, ensuring timely follow-up, accurate documentation, and no gaps in the patient journey from initial inquiry through treatment
• Serve as an early point of contact for prospective patients, providing clear education and communication throughout the intake process
• Oversee patient onboarding, ensuring a smooth, organized, and welcoming experience
• Coordinate patient intake forms, maintain accurate records, and schedule Medical Director consultations as needed
• Actively participate in administering HBOT sessions, working alongside technicians to support patient care, maintain flow, and ensure safety
• Step in to support HBOT technicians as needed, including running or assisting with sessions to maintain efficient patient flow and team support
• Educate patients on HBOT procedures with clarity, professionalism, and empathy
• Support patient assessments and onboarding in collaboration with the Medical Director
• Oversee insurance verification, authorization, and benefits investigation workflows
• Ensure all required clinical documentation is collected and maintained to support insurance submissions and treatment approvals
• Coordinate with patients, providers, and insurance carriers to facilitate timely access to care
• Monitor insurance-related processes to ensure accuracy, efficiency, and compliance
• Support billing and reimbursement workflows while maintaining exceptional patient communication
• Identify opportunities to improve administrative processes, workflow efficiency, and operational effectiveness
• Maintain exceptional attention to detail across all patient records, insurance documentation, scheduling, and financial workflows
• Own and manage all aspects of the center’s daily operations, ensuring consistency, organization, and efficiency
• Ensure the center environment, patient flow, and overall experience consistently meet MD Hyperbaric standards
• Establish and communicate a clear next-day operational plan in advance, ensuring staff begin each shift with clarity on responsibilities, priorities, and leadership coverage
• Address and resolve operational issues proactively; escalate only when necessary
• Manage oxygen inventory and coordinate deliveries to ensure uninterrupted services
• Oversee billing processes, including patient charges and packages, ensuring accuracy and compliance
• Support business growth initiatives, including outreach to local providers and referral partners
• Develop systems and processes that improve efficiency, accountability, and patient experience
• Act as the clear leader of the center, ensuring all team members understand expectations, responsibilities, and who to go to for direction at all times
• Lead from the front by working alongside technicians, supporting sessions and stepping in as needed to maintain flow and team support
• Ensure every shift has a clearly defined point of contact—no ambiguity in leadership
• Create and maintain structured, proactive communication across the team (daily planning, schedule updates, expectations)
• Develop staffing plans and schedules that support both patient demand and team stability
• Conduct regular 1:1s, provide feedback, and address performance issues promptly and directly
• Foster a collaborative, accountable, and high-performing team environment
• Ensure consistent, proactive communication so all staff operate with clarity and alignment
• Communicate schedules in advance and provide timely updates as needed
• Set clear expectations for part-time and full-time staff, including roles, responsibilities, and opportunities for additional hours
• Ensure no staff member begins a shift without clear direction, expectations, and leadership structure
• Serve as the Safety Coordinator, ensuring adherence to all safety protocols and regulatory standards
• Maintain a safe, compliant, and well-managed environment for both patients and staff

Benefits

• Health Insurance (Medical, Dental, Vision)
• Paid Time Off
• Employee Discount