Pharmacy Operations Manager

Walgreens • Nampa, ID

2d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions.

The position supports patient care and pharmacy operations, including prescription processing, customer service, inventory management, compliance, recordkeeping, insurance claims, equipment maintenance, and technology and process rollouts. The manager collaborates with the Pharmacy Manager, pharmacists, Store Manager, and pharmacy team, and coordinates community outreach activities. The role requires maintaining PTCB certification and pharmacy-related knowledge and training.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
• Build relationships with customers, anticipate their needs, and promote healthcare services to enhance the pharmacy experience.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and the daily activity schedule; recommend pharmacy-hour allocation; and maintain a clean, orderly, adequately stocked pharmacy.
• Manage non-clinical administrative activities and inventory tasks, including annual inventory preparation.
• Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
• Ensure pharmacy department equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
• Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist; comply with pharmacy error policies and the Continuous Quality Improvement Program.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
• Build and sustain relationships with retail partners.
• Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with company policies and state and federal laws.
• Hold technicians accountable for attendance, timeliness, performance, and timely completion of training.
• Hire, onboard, train, and schedule pharmacy technicians; identify knowledge gaps and provide or arrange training.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and use company resources to document licensure status.
• Follow company and legal procedures for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
• Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek constructive feedback and professional development.
• Communicate messages from the support center and key emails to the pharmacy team, and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED