Healthcare Operations Manager

99 Healthcare Management•Dallas, TX

2d•Onsite

About The Position

99 Healthcare Management, a Dallas-based physician practice management company, is seeking an experienced Operations Manager for its client relations team. The role supports privately owned physician practices throughout the Dallas–Fort Worth area and oversees operations across multiple client practices. The Operations Manager partners with physicians, practice staff, and corporate departments to promote operational excellence and client success. The position manages day-to-day clinic operations, EMR implementation and training, staff development, process improvement, and client relationships. It supports practice performance, client satisfaction, and consistent operational standards across locations. The role requires regular travel throughout the assigned territory and typically follows a Monday-through-Friday, 8:00 AM–5:00 PM schedule, though hours may vary based on business needs.

Requirements

Associate's degree required; a bachelor's degree or equivalent experience is preferred.
Five or more years of medical practice management experience, preferably across multiple specialties.
Five or more years of direct EMR experience.
Previous supervisory and leadership experience required.
Proven project management experience.
Demonstrated ability to achieve operational goals and deliver measurable results.
Strong organizational, communication, and problem-solving skills.
Ability to prioritize, work independently, and manage multiple responsibilities.
Strong customer service orientation and commitment to client satisfaction.
Proficiency in Microsoft Office Suite.
Experience implementing and training users on EMR and practice management software.
Reliable transportation, a valid Texas driver's license, and proof of automobile liability insurance required.
Ability and willingness to travel regularly throughout the assigned territory.

Nice To Haves

Bachelor's degree or equivalent experience.
eClinicalWorks experience.

Responsibilities

Oversee day-to-day operations of assigned physician practices.
Supervise clerical, technical, and medical support personnel at client locations.
Participate in recruitment, staffing, onboarding, and training activities.
Coordinate and conduct EMR implementations and ongoing user training.
Provide client support by identifying operational needs, resolving issues, and ensuring client satisfaction.
Develop and maintain operational policies, procedures, and quality standards.
Implement and review quality improvement initiatives across practice locations.
Meet regularly with physicians and practice leadership to discuss operational opportunities and concerns.
Manage practice licensing and permit requirements.
Monitor and support practice billing workflows.
Collaborate with internal departments to resolve operational challenges and support client needs.
Escalate client concerns to appropriate department leaders when necessary.
Coach, mentor, and develop practice-based staff.
Adhere to and ensure compliance with company policies, regulatory requirements, and HIPAA standards.
Attend required meetings and training programs.
Perform other duties as assigned to support client operations and organizational goals.