Sr. Manager, Operations

Highspring•McLean, VA

About The Position

The Senior Manager, Operations leads operational strategy and execution for assigned large client account teams. The role oversees sales support, workforce planning, onboarding, contracting, compliance, forecasting, and reporting, serving as a senior operational partner to client-facing project teams. It ensures scalable processes, accurate data, effective communication, and timely deliverables that support business objectives. The Senior Manager provides operational oversight, drives accountability across workstreams, identifies and leads process improvements, and partners with recruiting, resourcing, marketing, finance, legal, compliance, and shared services to improve operational effectiveness, strengthen account performance, and support efficient, compliant service delivery.

Requirements

Bachelor's degree or equivalent professional experience.
7–10 years of experience in operations management, program management, staffing operations, workforce management, business operations, or a related field; professional services experience is preferred.
Experience managing enterprise clients, large accounts, or large-scale staffing programs.
Strong analytical and reporting skills, including the ability to translate data into actionable business recommendations.
Ability to manage multiple priorities, projects, deadlines, and stakeholders in a fast-paced environment.
Advanced proficiency with Microsoft Excel and Microsoft Office applications.
Strategic thinking and ability to use data and insights to identify trends and drive action.
Attention to detail and ability to execute tasks precisely while ensuring data accuracy.
Leadership and accountability, balancing team leadership with hands-on execution and meeting commitments.
Effective written and verbal communication, active listening, and ability to communicate clearly with different audiences.
Ability to build strong customer relationships and deliver customer-centric solutions.
Knowledge of effective and efficient work processes and commitment to continuous improvement.
Project management ability, including managing scope, timelines, resources, risks, dependencies, and stakeholder expectations.
Resourcefulness, results orientation, and ability to balance multiple projects and meet deadlines in a fast-paced environment.

Nice To Haves

Experience with NetSuite, Salesforce, PowerBI, Tableau, IntelAgree, or similar business applications.
Experience with VMS platforms and enterprise business systems.
Demonstrated experience leading projects, processes, or cross-functional initiatives.
Experience developing executive-level reporting and operational dashboards.

Responsibilities

Lead daily operations for assigned client account teams, ensuring operational, compliance, financial, staffing, and reporting objectives are met.
Drive workforce planning and recruiting prioritization by maintaining role requirements, tracking resourcing needs, anticipating future demand, and partnering with recruiting and resourcing leaders on critical needs.
Conduct regular team succession planning, assess resource development needs, and propose changes to enhance team or individual success.
Drive compliance activities related to client Vendor Management Systems (VMS), onboarding requirements, contracting workflows, and internal company standards.
Lead forecasting and reporting activities, including revenue projections, utilization, headcount planning, staffing pipeline visibility, and profitability-related analysis.
Develop, maintain, and enhance operational, staffing, financial, and compliance reporting to support leadership decision-making.
Analyze business performance metrics, staffing funnel data, onboarding progress, and operational KPIs to identify trends, risks, and opportunities and recommend actions.
Support sales enablement by preparing account planning documents, coordinating account planning workshops, and assisting with marketing activities.
Maintain the account qualification portfolio, including documentation of executed workstreams.
Identify operational gaps and lead cross-functional corrective actions to improve efficiency, quality, scalability, and compliance.
Serve as a subject matter expert for operational processes, systems, and client requirements, and act as a liaison across business functions.
Develop and maintain standard operating procedures, process documentation, operational controls, and governance routines.
Lead or influence special projects and cross-functional initiatives that improve account operations, reporting accuracy, process consistency, or service delivery outcomes.