Senior Manager - Digital Product Operations

American Express • New York, NY

2d

About The Position

Amex Digital Labs builds the future of payments and membership by leveraging emerging technologies to create value, deepen engagement, and enhance how customers pay, travel, dine, and experience the brand. This Senior Manager role focuses on go-to-market and product operations across the organization’s evolving Web3 landscape, including stablecoin and blockchain use cases.

Serving as a central business contact, the Senior Manager drives risk-related product requirements and supports launches of innovative Web3 products and pilots, balancing speed to market with robust controls and risk mitigation. The role requires developing a deep understanding of strategic product initiatives and subject matter expertise in Amex policies, processes, and the evolving risk and regulatory considerations associated with Web3 technologies.

Requirements

• Strong interest in the Web3 space.
• Outstanding program management skills, including the ability to lead end-to-end partnerships across several verticals simultaneously, such as product development, engineering and technology, marketing, and operations.
• Outstanding interpersonal, communication, and negotiation skills, with the ability to influence partners across a wide variety of functions.
• Strong agency; ability to handle ambiguity in a fast-moving organization and thrive with autonomy and responsibility.
• Ability to deliver results against timelines, prioritize, and execute effectively.
• Demonstrated strategic, critical, and creative thinking to solve problems and develop solutions.
• Self-starter able to drive decision-making, work well under pressure, and adapt to frequent change in a dynamic environment.
• Excellent relationship-building skills with partners and internal stakeholders.
• Proven track record in crafting and storytelling through PowerPoint presentations.
• Intellectual curiosity about the evolving digital, mobile, and alternative payments space and innovative membership experiences.
• Bachelor's degree required.
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.

Nice To Haves

• Prior experience articulating product functionality.
• Technical acumen.

Responsibilities

• Drive go-to-market implementation and product operations for new digital payment and membership initiatives, particularly in the Web3 space.
• Lead end-to-end internal management for key Web3 initiatives.
• Project manage across Amex Digital Labs teams, including go-to-market, product development, and business development, as well as relevant partners such as Operational Excellence, Risk, Marketing, and Servicing.
• Guide products through appropriate Amex reviews and approvals, including Third-Party Management and New Product Governance.
• Influence cross-functional teams to ensure business alignment, requirements, and resourcing are appropriate throughout the plan.
• Develop project trackers and overview decks, maintain project update meetings, and regularly communicate product strategy, value proposition, and project updates to partners.
• Anticipate risks and issues and ensure mitigation plans are in place to avoid compromising delivery.
• Improve processes, develop toolkits and resources, and reengineer team activities to increase agility and speed to market.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior