Clinical Excellence Operations Manager

Intermountain Health•Saint Joseph, MO

2d•Onsite

About The Position

The Clinical Excellence Operations Manager leads and coordinates clinical outcomes and quality management at care sites within a market or region, aligning local work with the broader system-level Clinical Excellence agenda. The position leads local clinical effectiveness and improvement efforts focused on care processes and patient outcomes in partnership with clinical and operational owners. It also oversees quality management functions, including QAPI, board reporting, and regulatory requirements, across Intermountain Health clinical functions such as clinical programs, service lines, shared services, medical groups, and acute and ambulatory care sites. The role follows a system-led, locally deployed support model and supports strategies intended to deliver safe, high-quality, patient-centered, and equitable care. This is an on-site position at Saint Joseph Hospital in Denver, Colorado. The core schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with 40 scheduled weekly hours. The role requires travel to affiliated clinic sites, including the ability to travel on short notice with reliable transportation and reach Intermountain Health locations within a reasonable amount of time. The listed hourly range is $51.73 to $79.87, with the actual rate dependent on experience.

Requirements

Bachelor’s degree in business or a healthcare-related field, or clinical licensure as a Registered Nurse, Respiratory Therapist, Occupational Therapist, or Physical Therapist.
Demonstrated experience in a Quality, Safety, Experience, Clinical Documentation Integrity, or Physician Advisor-related field.
Demonstrated progressive leadership experience.
Training in improvement science, such as Six Sigma, Lean, or Workout, and project management, ATP.
Ability to travel on short notice with reliable transportation and reach Intermountain Health locations within a reasonable amount of time.
Skills in leadership; quality, safety, and experience best-practice expertise and reporting; regulatory readiness; data analysis; project management; process improvement; clinical chart review; presentation preparation and delivery; and consultation and education design and delivery.

Nice To Haves

Master’s degree in business, nursing, or a related field.
Experience with external entities that drive and support quality approaches and standards, including government agencies, academic institutions, universities and other higher-education organizations, and public institutions.
One or more nationally recognized industry certifications: CPHQ, CIC, CPHRM, CCS, CCS-P, CDIP, CHPS, CCDS, CCDS-O, CPC, COC, SRC, CDEO, or CPMA.

Responsibilities

Maintain organizational relationships across Intermountain Healthcare, focusing on safety, outcomes, and experience of care.
Participate in system- and local-level committees to advance culture and results.
Administer department operations and reporting, including budgets, planning, communications, and resource allocation.
Develop, coordinate, and share initiatives that establish high standards, exceed national best practices, reduce variation, improve efficiency, and decrease costs.
Work with Clinical Excellence leaders on succession planning and staff readiness for new responsibilities.
Support implementation of clinical programs and services initiatives, including care process models, core measures, patient safety, and experience-of-care efforts.
Foster professionalism, caregiver engagement, and a culture in which caregiver input is valued and recognized.
Consult and coordinate with leaders, performance-improvement teams, caregivers, and physicians on safety, quality, and experience-of-care improvement.
Monitor healthcare and technology changes and trends relevant to departmental needs, and respond proactively.
Monitor and help design departmental indicators and patient-care quality reviews, and encourage use of data to identify improvement opportunities.
Assist with trending and tracking care variances, root-cause analysis, and resolution of identified issues as assigned.
Serve as an organization-wide consultant and educator.
Support relationships with current and potential partners, including hospitals, health plans, physician groups, and post-acute care entities, to ensure quality standards and regulatory requirements are met.
Collaborate with clinical teams, Consumer Experience, and Human Resources to support a differentiated care experience.
Support reliable execution of evidence-based practices to improve patient experience.
Strengthen a culture of high reliability and support Intermountain Healthcare as a learning organization through root-cause analysis, failure mode analysis, event reporting and analysis, and continuous improvement methods.
Advocate for Just Culture and a strong safety culture.
Support caregiver well-being, joy, and resilience, and attend to what matters most to patients.
Support quality measurements for internal use.
Support deployment and optimization of the electronic health record to improve safety, quality outcomes, clinical effectiveness, and efficiency.
Advance use of predictive analytics and deep-learning computing to improve health, care experience, and quality.
Support Nursing in pursuing top-decile performance on national nursing-sensitive measures and Magnet accreditation.
Partner with the Medical Director to develop medical staff education on regulatory issues, new statutes and guidelines, and safety, quality, and improvement activities.