Clinical Excellence Manager
About The Position
The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts, with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System. Based in and supporting customers throughout Louisiana and Mississippi, the role leads Outset’s clinical partnership with assigned customers to drive excellence in insourced Tablo dialysis programs across acute, post-acute, and home environments. The manager is the primary customer engagement contact and supports identification of opportunities for facility or regional expansion, clinical education, training, and additional capital. The role participates in the sales process, communicates relevant customer experience data through Clinical Business Reviews (CBRs), and visits customer sites to partner with nurse leadership on care quality and efficiency improvements. In collaboration with the Chief Nursing Officer, Chief Medical Officer, and cross-functional partners, the manager develops and executes CBRs to help customers achieve their identified quality and program metrics. The role represents Outset and is not a clinician or practicing nurse. It does not make decisions for customers or replace their clinical or operational responsibilities; it may provide education, Outset documentation and product-related input, implementation support, and general best-practice guidance. Extensive travel, up to 75%, is required.
Requirements
- Bachelor’s degree in nursing or a related field.
- At least 2 years of dialysis experience or experience in a related field.
- Knowledge of compliance regulations and standards.
- Strong communication and leadership skills.
- Familiarity with developing a business plan and financial models.
- Familiarity with the health system accreditation process.
- Background in process and quality improvement.
- Ability to translate data and analytics into action plans.
- Willingness to leverage clinical expertise in support of the role.
- Enthusiasm, ambition, and a strong work ethic; ability to excel in a high-energy, fast-paced environment.
- Detail orientation with strong analytical and problem-solving skills.
- Ability to thrive in a collaborative, cross-functional work environment, maintain urgency, work effectively under pressure, and multitask.
- Goal-oriented approach and commitment to driving initiatives to resolution.
- Strong interpersonal skills and ability to develop relationships with customer personnel.
- Working knowledge of Microsoft Word, Excel, and PowerPoint.
- Willingness to travel extensively, up to 75%.
- BLS and ACLS certification required, either upon hire or within the first six months.
Nice To Haves
- Registered Nurse (RN) credential strongly preferred.
- Direct patient care experience preferred.
- Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred.
- National nursing certification preferred.
- Nursing leadership experience preferred.
Responsibilities
- Serve as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.
- Support the sales process for new and expansion opportunities through customer education, implementation, adoption, product use, and customer success.
- Provide clinical execution support for customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.
- Deliver clinical application support and clinician education related to the Tablo Hemodialysis System.
- Prepare for and participate in Clinical Business Reviews (CBRs), gathering relevant clinical and operational data, supporting presentations, and engaging customer stakeholders in performance conversations aligned with site priorities.
- Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and program performance.
- Engage with case management and discharge planning to enhance patient flow and throughput as appropriate.
- Partner with Sales, Service, Clinical, Marketing, and other internal teams to coordinate customer execution and address customer needs.
- Participate in internal escalation processes and collaborate with internal partners to investigate, communicate, and resolve customer issues.
- Ensure assigned customers have sufficient consumable inventory to support treatment continuity and workflow efficiency.
- Review, revise, and refine programmatic offerings using current research and best practices.
- Maintain working knowledge of Outset products, clinical programs, policies, and procedures, and apply it consistently in customer interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
