Operations Manager, Education

CCIM • Chicago, IL

2d

About The Position

The Operations Manager coordinates and manages the day-to-day operations of CCIM Institute’s education programs, ensuring courses are scheduled, supported, and delivered efficiently and consistently. Reporting to the Director of Education Operations, the role manages operational workflows, coordinates program schedules and deadlines, resolves routine issues, and supports education programs delivered in in-person, virtual, and asynchronous formats.

The position coordinates course scheduling, setup, delivery, and completion; maintains calendars and timelines; and supports workflows involving registration, course materials, instructor assignments, learner communications, attendance, evaluations, and completion records. It also supports Institute-delivered, chapter-licensed, and partner-hosted courses, monitors upcoming courses for conflicts and resource needs, and serves as a contact for routine operational questions. The role troubleshoots delivery issues, escalates matters requiring policy decisions or additional resources, and ensures work follows established policies, procedures, and applicable continuing education requirements.

The Operations Manager develops and maintains timelines, task lists, schedules, project documentation, and follow-up items for education programs and departmental initiatives. The role coordinates work across Education staff, instructors, vendors, chapters, and internal departments; monitors deadlines and milestones; follows up on outstanding tasks; tracks dependencies and risks; supports new courses and program updates; and communicates status, concerns, and resource needs to the Director of Education Operations.

The position also maintains standard operating procedures and program records, identifies workflow improvements, supports consistent use of education systems, and monitors the accuracy of course information, learner records, and operational data. It prepares and reviews basic operational reports and supports routine administrative work such as vendor coordination and invoice review. Occasional travel may be required, and some evening or weekend work may be necessary based on course schedules or organizational needs.

Requirements

• At least 3 years of experience in operations, program coordination, education administration, or a related field.
• Experience managing multiple programs, projects, and deadlines across teams and stakeholders.
• Strong organizational, time-management, and prioritization skills.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to work independently.
• Proficiency in Microsoft Office and experience with business systems and databases.
• Ability to document processes, identify improvements, and ensure accuracy.
• Strong attention to detail and commitment to quality service.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• Experience in a professional association, nonprofit, or education-related organization.
• Experience coordinating continuing education, training programs, or courses.
• Familiarity with learning management, association management, or CRM systems.
• Experience with standard operating procedures, project-management tools, and operational reporting.

Responsibilities

• Coordinate day-to-day operations for in-person, virtual, and asynchronous education programs.
• Manage course scheduling, setup, delivery, and completion processes.
• Maintain course calendars, operational timelines, and program deadlines.
• Coordinate workflows for registration, materials, instructor assignments, learner communications, attendance, evaluations, and completion records.
• Support Institute-delivered, chapter-licensed, and partner-hosted courses.
• Monitor upcoming courses for scheduling conflicts, resource needs, and operational issues.
• Serve as a primary contact for routine operational questions from instructors, chapters, staff, and other stakeholders.
• Troubleshoot delivery issues and escalate matters requiring policy decisions or additional resources.
• Ensure operational activities follow established policies, procedures, and applicable continuing education requirements.
• Develop and maintain operational timelines, task lists, and schedules for programs and department initiatives.
• Coordinate activities and deliverables across Education staff, instructors, vendors, chapters, and internal departments.
• Monitor deadlines and outstanding tasks, follow up with responsible parties, and track milestones, dependencies, and risks.
• Support implementation of new courses, program updates, and education initiatives.
• Communicate project status, operational concerns, and resource needs to the Director of Education Operations.
• Organize meetings, maintain project documentation, and track follow-up items as needed.
• Identify and resolve coordination challenges that could affect program delivery or stakeholder experience.
• Develop, maintain, and update standard operating procedures for recurring education operations activities.
• Identify opportunities to simplify workflows, reduce errors, and improve operational efficiency.
• Support consistent use of the learning management system, association management system, and other course-administration platforms.
• Monitor the accuracy and completeness of course information, learner records, and operational data.
• Prepare and review basic operational reports related to schedules, registration, attendance, completions, and other program activities.
• Collaborate with Education staff and other departments to implement approved process improvements.
• Maintain organized program documentation, operational records, and supporting resources.
• Support routine administrative activities, including vendor coordination, invoice review, and documentation.
• Travel occasionally to support Institute events or education activities, as required; work some evenings or weekends based on course schedules or organizational needs.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Disability, life, accidental death and dismemberment, and business travel insurance.
• 401(k) plan with company match.
• Flexible spending accounts for healthcare and dependent care expenses.
• Life assistance program.
• Free gym access.
• Professional development opportunities.
• Paid time off, including vacation, sick, personal, summer flex time, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed