Coding Operations Education Manager WFH

HCA Healthcare • Nashville, TN

6d • Remote

About The Position

The Coding Operations Education Manager leads and supervises the daily operations of the Coding Operations Education team. The manager coordinates staffing and develops efficient workflows to meet or exceed department productivity and quality standards, guides employees in day-to-day responsibilities, and provides mentoring and training as needed. The role calls for strong facilitation, interpersonal communication, organization, prioritization, professionalism, and coaching skills.

The manager promotes Coding Operations as a service organization, seeking to understand and exceed customer expectations. The role coordinates with other departments, analyzes operational data and financial impact, maintains internal controls, manages staffing and performance, and supports employee development and engagement. It also helps maintain training administration records, promotes workflow innovation and knowledge sharing, and ensures staff education keeps pace with coding and billing regulations and company compliance policies.

The position requires a bachelor’s degree in a related field or equivalent work experience, at least three years of healthcare management experience, and at least five years of experience in healthcare coding, revenue cycle, financial, or clinical operations. Candidates must hold one of the listed AHIMA or AAPC certifications. The job is identified as WFH, and travel is minimal (less than 10%), including practice-site visits.

Requirements

• Bachelor’s degree in a related field; equivalent work experience may substitute for the education requirement.
• At least 3 years of healthcare management experience.
• At least 5 years of experience in healthcare coding, revenue cycle, financial operations, or clinical operations.
• Must hold one of the following AHIMA or AAPC certifications: Certified Coding Specialist (CCS), Certified Coding Specialist–Physician (CCS-P), Registered Health Information Technician (RHIT), or Registered Health Information Administrator (RHIA).
• Ability to organize, perform, and track multiple tasks accurately within short timeframes and work quickly and accurately in a fast-paced environment.
• Ability to work independently and collaboratively, with adaptability, analytical and problem-solving skills, attention to detail, and basic mathematical, balancing, reconciliation, and transcription skills.
• Ability to prioritize needs and manage resources effectively.
• Clear, concise verbal and written communication skills, including proper punctuation and spelling; ability to communicate with staff, executives, and stakeholders.
• Ability to understand and communicate payer-specific coding requirements, including those for Medicare, Medicaid, HMOs, PPOs, IPAs, and employers.
• Ability to establish and maintain customer relationships and consistently meet or exceed expectations.
• Ability to work effectively with employees, departments, and external parties in a highly matrixed organization.
• Proficiency in Microsoft Office applications and other required software.
• Leadership ability to guide individuals and groups toward desired outcomes, set high performance standards, and deliver quality services.
• Ability to oversee the development, deployment, and direction of complex programs and processes.
• Project management ability to assess work activities and allocate resources appropriately.
• Knowledge and understanding of organizational policies, procedures, and systems.

Responsibilities

• Coordinate and communicate with other departments about information, best practices, systems issues, process solutions, and training needs.
• Review operational data and provide analysis and financial impact assessments.
• Establish and review internal controls to help meet or exceed departmental goals, objectives, standards, and benchmarks.
• Determine staffing hours, personnel levels, and resources needed for efficient operations.
• Screen, interview, hire, and onboard employees.
• Evaluate staff performance and recommend merit increases and promotions.
• Counsel employees regarding disciplinary and performance matters.
• Mentor staff in career development and ensure training needs are met.
• Conduct regular staff meetings.
• Maintain working knowledge of departmental workflows, systems, and tools.
• Inform the Director, AVP, and cross-functional teams about unique coding documentation and payer requirements and significant changes or developments.
• Assist the Director with maintaining coding training administration records.
• Promote innovation, knowledge sharing, and coding operations workflow improvements within the CSG organization and among peer groups.
• Keep current with coding and billing regulatory requirements and company compliance policies, and ensure timely staff education.
• Provide subject matter expertise in developing, implementing, and monitoring coding-related standard master files, processes, and reporting.
• Apply principles and practices of education and organizational development.
• Help translate business reporting requirements for development staff.
• Lead efforts to create and maintain a positive working environment.
• Review employee engagement results and facilitate development of action plans.
• Review, correct, and approve employee hours in a timely manner.
• Adhere to the Code of Conduct philosophy and Mission and Value Statement.
• Perform other duties as assigned.
• Travel minimally (less than 10%), including practice-site visits.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager