Operations Manager

Clean Harbors•Millsap, TX

About The Position

Clean Harbors is hiring a Field Service Operations Manager in Millsap, Texas / Dallas-Fort Worth, Texas. The position plans, leads, organizes, and coordinates daily branch operations, including improving operational efficiency through effective equipment utilization and personnel scheduling. The manager works with the Sales Team, support staff, and the Customer Contractor Manager to meet or exceed customer expectations. The role includes travel, on-call availability, and emergency response. New hires must attend a paid, one-week Academy training, which may take place out of state; the company covers expenses.

Requirements

High school diploma or equivalent required.
At least 5 years of industrial cleaning experience, including at least 2 years in a management capacity.
Experience with applicable standard and specialized industrial cleaning equipment.
Ability to schedule equipment and personnel efficiently and effectively for daily maintenance and project work.
Ability to successfully resolve customer and employee complaints.
Financial management, logistics, or sales experience.
Working knowledge of environmental statutes and regulations, business development, revenue enhancement, and market penetration.
Leadership experience.
Ability to perform physical functions required by the job.
Successfully pass a background check, drug test, and physical, as applicable to the position.

Nice To Haves

Bachelor’s degree in chemistry, biology, or environmental science.
Attention to detail, ability to take and follow direction, and ability to perform multiple tasks.
Ability to interface with customers.
Valid driver’s license.

Responsibilities

Coordinate and manage group activities and interactions with other divisions.
Coordinate personnel scheduling and project assignments.
Conduct and supervise staff meetings.
Approve accounts payable and accounts receivable for payment.
Review monthly P&L statements and applicable discrepancies.
Forecast revenue.
Quality-check specialist work.
Oversee office customer service responsibilities.
Enforce or modify work procedures to support a safe and efficient work environment.
Directly supervise employees, including interviewing, hiring, training, planning and assigning work, directing and evaluating performance, rewarding and disciplining employees, and resolving complaints and problems in accordance with HR policies and procedures.
Participate in developing and reviewing project proposals or plans, including timelines, funding limits, procedures, staffing requirements, and resource allocation.
Bid on or assist with bidding for industrial services projects.
Assist with project planning and scheduling.
Review status reports and modify schedules or plans as required.
Prepare reports for management, clients, or others.
Provide technical advice to personnel and help resolve problems.
Coordinate project activities with government regulatory or other governmental agencies.
Ensure customers receive cost-effective services in accordance with contract provisions.
Resolve billing issues to the satisfaction of the customer and company, and ensure services are safely executed in accordance with safety policies, procedures, and practices.
Serve as the primary liaison between customers and operations to resolve service issues.
Build quality relationships with contacts at and above the primary customer contact to retain clients.
Support customers during contract implementation and throughout the relationship, seek customer feedback, and take responsibility for customer satisfaction and loyalty.
Perform other duties as assigned.