Pharmacy Operations Manager

Walgreens•Phoenix, AZ

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision and within applicable laws, regulations, company policies, and business ethics, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The position supports patient care by assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It supports healthcare services such as vaccinations and health screenings where allowed by law. The manager coordinates pharmacy schedules and workflow, recommends pharmacy-hour allocations, maintains a clean and adequately stocked pharmacy, manages inventory-related tasks and annual inventory preparation, maintains equipment, and handles required reports and records. The role also supports compliance, security, asset protection, diversion monitoring, prescription-error reporting, insurance-claim resolution, third-party audits, and pharmacy quality and financial performance. The manager leads technician hiring, onboarding, training, scheduling, engagement, and performance accountability, and works with the Pharmacy Manager to monitor licensing and regulatory compliance. The role maintains PTCB certification and relevant pharmacy and healthcare knowledge, communicates pharmacy and support-center information to the team, and participates in store and pharmacy meetings. The stated hourly pay range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a certified pharmacy technician.
Supervise pharmacy technicians and cashiers, and lead technician selection, scheduling, development, training, coaching, and performance management.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote a positive customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under supervision.
Assist with healthcare service offerings, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily workflow and schedules; recommend allocation of pharmacy hours; and ensure tasks are completed on time.
Maintain a clean, orderly, and adequately stocked pharmacy, and manage pharmacy inventory tasks and annual inventory preparation.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Drive rollout of new technology and processes, and engage the team in change and action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset-protection practices, and pharmacy security procedures; support diversion monitoring and report security concerns.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and continuous quality improvement.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events as directed.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies; carry out or recommend discipline, suspension, or termination as appropriate.
Hire, onboard, train, and schedule technicians; identify team knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant.
Maintain PTCB certification and required state certifications or registrations, complete required education and training, and follow performance improvement plans.
Pursue professional development through self-monitoring, constructive feedback, and mentorship.
Communicate messages from the support center and other key emails to the pharmacy team and participate in store and pharmacy meetings.