Warehouse Operations Manager

Submittable • Bend, OR

1d • Onsite

About The Position

The Warehouse Operations Manager leads day-to-day operations at WeHero’s warehouse in Bend, Oregon, which stores, assembles, and ships materials for WeHero volunteer events. The role is responsible for inventory, kit fulfillment, shipping logistics, and the event materials budget to ensure each event receives complete, on-brand materials on time and within target margins. The manager supervises the warehouse team and partners with WeHero’s event, sales, and account management teams, Finance, and the India Operations team. The role may also travel to support events on site as needed.

This position combines hands-on warehouse operations with team leadership, inventory and vendor management, budget ownership, and process improvement. The manager documents and improves warehouse and shipping procedures, coordinates materials for upcoming and quick-turn events, and arranges warehouse coverage when away. The role requires on-site warehouse work, including lifting and moving materials up to 50 pounds, and willingness to operate heavy machinery such as a forklift and complete required certification.

Requirements

• At least 4 years of experience in warehouse, fulfillment, logistics, or supply chain operations.
• At least 2 years of experience supervising staff or contractors.
• Working knowledge of inventory management practices, including cycle counts, reorder planning, and forecasting from demand data.
• Experience tracking stock, orders, and costs in spreadsheets and an inventory or order management system.
• Experience coordinating shipments with carriers or third-party logistics providers.
• Experience managing budgets and purchasing, including negotiating vendor pricing and terms.
• Ability to set clear priorities, delegate work, give regular feedback, and follow through on commitments.
• Ability to plan and track multiple event deadlines, adapt to timeline changes, and raise tradeoffs early.
• Ability to write clear SOPs and status updates and collaborate with event, sales, and Finance partners to reach shared decisions.
• Ability to review warehouse processes and propose, test, and adopt improvements.
• Ability to perform hands-on warehouse work on site, including lifting, packing, and moving event materials weighing up to 50 pounds.
• Ability to travel to event sites as needed, approximately 10% of the time, with or without reasonable accommodation.
• Willingness to operate heavy machinery, such as a forklift, and complete initial and ongoing certification to comply with OSHA requirements.
• Must be eligible to work in the United States; scholastic and employment visas cannot be accommodated.
• Applicants residing in Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, or Wyoming will not be considered.

Nice To Haves

• Experience with international shipping and customs documentation.
• A degree or certification in supply chain, logistics, operations, or business; equivalent practical experience is valued equally.

Responsibilities

• Manage daily warehouse operations, including receiving, storage, kit assembly, quality control, and outbound shipping.
• Lead, schedule, train, and coach warehouse employees and contract staff; set priorities and provide regular feedback on performance and development.
• Plan and control inventory using event forecasts and sales pipeline information to maintain appropriate stock and reduce shortages, overstock, and waste.
• Plan and coordinate domestic and international shipments; track delivery timeliness, condition of materials on arrival, and shipping costs.
• Manage relationships with suppliers, carriers, and logistics partners, including identifying and evaluating vendors, negotiating pricing, quality, and terms, serving as the main point of contact, reviewing performance, and resolving issues.
• Manage event materials purchasing and budget in partnership with Finance; monitor material and shipping costs and keep events within target margins.
• Document warehouse and shipping processes in standard operating procedures, review them with the team, and adopt improvements that reduce errors and costs, including for new and international markets.
• Partner with event, sales, account management, and India Operations teams to plan materials, support quick-turn event requests, and ensure materials remain on brand.
• Support events as needed, including possible travel to event sites for materials setup and on-site coordination; arrange warehouse coverage before time away.

Benefits

• Comprehensive health and life insurance, with optional HSA, FSA, and DCA accounts.
• 401(k) plan with employer match starting day one.
• Equity stock options.
• Flexible hours, remote work options, and generous vacation and sick leave.
• Paid parental leave for mothers, fathers, and adoptive parents.
• Professional development stipends.
• Opportunities to participate in community outreach and volunteer programs.
• Monthly company-sponsored happy hours and gatherings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed