Pharmacy Operations Manager

Walgreens•Arlington Heights, IL

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for selecting, scheduling, training, developing, and managing technician performance, including decisions about discipline and termination. The manager supports patient care activities, including patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, patient and physician calls, and health services such as vaccinations and screenings under pharmacist supervision. The role manages pharmacy workflow, schedules, inventory-related activities, records, equipment, compliance processes, insurance claims, and non-clinical patient calls. It also supports community outreach, off-site clinics and events, retail partnerships, and pharmacy financial and service improvements. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Applicants must be fluent in English except in Puerto Rico, willing to work a flexible schedule that includes evenings and weekends, and willing to obtain active immunization certification within 90 days of hire, with stated location exceptions. Previous people-management or leadership experience and previous Walgreens experience with an Exceeding Expectation rating on the last performance evaluation are also listed. The hourly range is $22.50 to $35.75, with the offered rate depending on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within company policies, laws, regulations, and business ethics.
Select, schedule, train, develop, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with health services, including vaccines and screenings, under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate and organize the pharmacy’s daily schedule and recommend allocation of pharmacy hours.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of department equipment.
Manage non-clinical administrative activities and pharmacy inventory tasks, including annual inventory preparation, under pharmacist direction.
Drive rollout of new technology and processes, champion change, and engage the team in action planning.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy and communicate prescription errors to the accountable pharmacist; comply with error-reporting and Continuous Quality Improvement Program procedures.
Ensure accurate processing of insurance claims, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, and completion of training; identify knowledge gaps and support team training.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant.
Follow company procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek constructive feedback and professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.