Pharmacy Operations Manager

Walgreens•Greenwood, IN

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. The manager engages customers, addresses complaints and requests, answers non-clinical questions, and promotes customer-service practices and healthcare services. Pharmacy operations include supporting patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, patient and physician calls, and permitted healthcare services such as vaccines and screenings under pharmacist supervision. The manager coordinates daily workflow and schedules, recommends pharmacy-hour allocation, maintains the pharmacy’s condition and supplies, manages inventory activities, prepares required reports and records, and supports technology and process rollouts. The position helps ensure compliance, recordkeeping, security, asset protection, and appropriate handling of dispensing and prescription errors. It supports insurance-claim resolution and third-party audits, contributes to improving pharmacy financials and service quality, manages the Community Outreach Portal, and coordinates pharmacists for off-site clinics and community events as directed. The manager also supports technician hiring, onboarding, training, scheduling, licensure monitoring, and regulatory compliance. They maintain required certifications and training, pursue professional development, communicate relevant information to the pharmacy team, and participate in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a certified pharmacy technician.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, discipline, and termination decisions or recommendations.
Provide customer service by greeting customers, resolving complaints, responding to requests, answering non-clinical questions, and promoting healthcare services.
Assist with patient registration, prescription data entry, medication preparation, counting and verification where allowed, and patient and physician calls under pharmacist supervision.
Assist with permitted healthcare services, including vaccines and health screenings, under pharmacist supervision.
Delegate and assign non-clinical pharmacy work, coordinate daily activities and schedules, recommend pharmacy-hour allocation, and ensure efficient, timely workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, adequately stocked pharmacy and manage non-licensure-restricted inventory activities, including annual inventory preparation.
Oversee non-clinical patient calls and drive technology and process rollouts, change initiatives, and team action planning.
Ensure pharmacy equipment is properly operated and maintained; collaborate on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset-protection practices, diversion monitoring procedures, and pharmacy-error and Continuous Quality Improvement Program procedures; communicate prescription errors to the accountable pharmacist.
Ensure accurate insurance-claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with state and federal laws and company policies.
Identify team knowledge gaps and provide or arrange training; assist with monitoring pharmacy and team-member licenses, registrations, and certifications.
Maintain PTCB certification and required training, education credits, and other certifications; pursue professional development and follow performance improvement plans.
Communicate relevant messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings.