Operations Director Jobs

About The Position

Requirements

• Bachelor’s degree in healthcare or a related field.
• Seven years of progressive healthcare operations leadership experience.
• Multihospital system experience.
• Demonstrated success improving throughput metrics.
• Ability to think strategically across the enterprise and translate organizational priorities into operational plans and measurable outcomes.
• Ability to interpret complex analytics and operational data to guide decisions, forecast trends, and direct performance improvement.
• Clear, influential communication at the executive level, tailored to senior leaders, clinical teams, and operational stakeholders; ability to communicate clearly and effectively with people at all organizational levels.
• Strong financial acumen to evaluate resource utilization, assess ROI, and align capacity decisions with organizational financial goals.
• Ability to lead effectively in high-pressure or rapidly evolving situations, maintain situational awareness, and guide teams through operational crises.
• Ability to drive organizational change using structured change-management approaches to implement processes, technologies, and system-wide initiatives.

Nice To Haves

• Master’s degree.
• Five years of enterprise command center experience.
• Experience with enterprise bed management platforms such as Epic or Teletracking.

Responsibilities

• Provide strategic oversight for the infrastructure, processes, protocols, and governance of the THR Capacity Command Center, which operates 24/7.
• Lead enterprise bed management strategy for admissions, discharges, transfers, ICU leveling, and specialty placement.
• Establish system load-balancing methodologies across facilities.
• Serve as enterprise escalation authority during surges, disasters, or operational disruptions; activate tiered escalation protocols and partner with Incident Command when activated.
• Account for enterprise throughput performance, including length of stay, ED boarding, admission-to-bed assignment, transfer acceptance timelines, discharge targets, diversion reduction, and bed utilization.
• Monitor capacity and patient-flow metrics, identify barriers, and implement strategies to improve throughput and operational efficiency.
• Lead rapid-cycle improvement initiatives to address capacity constraints and optimize patient progression across the continuum of care.
• Provide ongoing performance monitoring, reporting, and recommendations to achieve organizational throughput and capacity objectives.
• Improve transfer capture rates and reduce transfer leakage.
• Partner with business development and service line leaders to align access strategy with growth initiatives; support tertiary and quaternary referral optimization.
• Develop relationships with referring facilities and community providers.
• Demonstrate measurable ROI from throughput improvements, reduce avoidable diversion-related revenue loss, contribute to margin improvement through length-of-stay optimization, and minimize premium labor use through capacity smoothing.
• Develop annual operating and capital budget requests for command center technology and infrastructure.
• Oversee real-time dashboards integrating ED volume, ICU census, OR schedules, discharge projections, staffing ratios, and transfer pipelines.
• Implement predictive analytics to forecast capacity constraints 24–72 hours ahead.
• Partner with IT and analytics teams to improve automation and reduce manual processes; ensure reporting is standardized across entities.
• Develop a 24/7 operational leadership structure, including shift command leads.
• Establish competency-based training and performance expectations; implement or review structured performance dashboards for command leaders.
• Develop succession planning and cross-training strategies.
• Create a culture of psychological safety and Speak Up for Safety, and align leadership behaviors with THR Promise Behaviors.
• Ensure adherence to EMTALA and applicable federal and state regulations, maintain documentation and process oversight to prevent regulatory violations, and ensure audit readiness for operational processes affecting patient placement.
• Develop short- and long-term enterprise capacity strategy aligned with the system strategic growth plan.
• Present quarterly enterprise throughput performance to executive leadership.
• Identify capital-avoidance opportunities through optimization rather than expansion.
• Lead cross-functional governance committees on patient flow.

Benefits

• Top-notch career growth and professional development opportunities.
• Outstanding benefits.