Director of Primary Care Operations Consulting (California)

PRIMARY CARE DEVELOPMENT CORPORATION•New York, NY

5d•$150,000 - $165,000•Hybrid

About The Position

The Director builds and implements a pipeline and portfolio of consulting and capacity-building engagements that help safety-net organizations establish care models and business practices that support financial and operational success. Working with the Vice President and other leadership staff, the Director promotes consistency across the unit’s vision, strategy, and services. As a member of the Consulting team, the Director designs and leads projects, develops repeat, referred, and expanded business, manages multiple projects, supervises staff, and provides subject matter expertise to PCDC and its clients. The role delivers consulting to private practices, FQHCs, hospital systems, and aggregators; sponsors and monitors client engagements led by staff and consultants; and ensures effective project management, evaluation, quality assurance, and client experience. The Director tracks industry developments and uses that intelligence to inform strategy, pricing, positioning, and service development. The Director also manages the primary care operations project portfolio, develops client relationships and business opportunities, and creates engagement scopes, proposals, budgets, and contracts. Examples of projects include developing a virtual care playbook for an FQHC, helping a county health department participate in a Medicaid waiver program, leading a patient-experience improvement learning collaborative, and facilitating integrated-care workflow and revenue-cycle development between a county mental health board and an FQHC. The position is hybrid and involves 10–15% business travel. Salary range: $150,000–$165,000.

Requirements

Bachelor’s degree required.
Ten years of experience in healthcare leadership and/or consulting roles, preferably focused on primary care or outpatient care.
Experience managing complex healthcare projects involving operations, IT adoption, productivity and staffing models, performance improvement, and/or practice transformation, particularly for priority populations, including people with Medicare, Medicaid, or no or limited insurance coverage.
Expertise in current and emerging primary care delivery models, practice transformation, and community health.
Knowledge of quality-improvement and performance-improvement methodologies, budgeting and financial modeling, value-based payment models, revenue maximization, and billing-cycle optimization.
Established relationships with healthcare policy, payer, and provider stakeholders, and demonstrated experience growing an organization’s presence and recognition with key stakeholders and decision makers.
Ability to develop a portfolio strategically while responding tactically to individual client needs through tailored scopes of work.
Demonstrated success writing proposals for fee-driven work, government procurement and grants, foundation support, or other revenue sources.
Project-management experience leading teams through intensive, long-term, large-scale projects, and ability to manage a business unit or multiple lines of business while also leading and working on projects.
Experience supervising staff, setting expectations, providing feedback, and supporting professional growth and development.
Effective communication skills, including creating presentations, public speaking, working with client staff from executives to front-line employees, and managing engagements, including difficult conversations when needed.
Self-motivated, positive, and enthusiastic.
Proficiency with software required for the job, including Microsoft Office 365, Zoom, and other software solutions.
Ability to travel throughout the United States 10–15% of the time.

Nice To Haves

Master’s degree in a relevant field, such as MPH, MBA, MSW, or MSN.
Strongly preferred experience in Federally Qualified Health Center (FQHC) settings.
Experience in practice transformation in California, particularly with California-based clinics.

Responsibilities

Deliver consultative expertise to private practices, FQHCs, hospital systems, and aggregators to improve financial and clinical performance.
Provide senior-level sponsorship for work led by staff and consultants; monitor team performance and grant or contract requirements; and support consistent, high-quality client outcomes and deliverables.
Ensure engagements have appropriate project management, evaluation, and quality-assurance structures.
Maintain positive client experiences, mitigate risks, identify potential scope or service revisions, and conduct regular client check-ins.
Monitor industry trends, including evidence, reimbursement reform, and delivery-system transformation, and develop strategies that position PCDC as a partner to the safety net.
Gather and curate industry intelligence for Consulting staff and share it with leadership to inform decisions about pricing, positioning, and investment.
Develop and coordinate new services and products in response to client needs and industry trends.
Manage the primary care operations project portfolio to achieve client impact, strong client experiences, contracted goals, and financial targets.
Supervise portfolio staff and plan and oversee their professional development and capacity to work independently.
Support Consulting colleagues in responding to the needs of new and existing clients.
Develop repeat business, expanded scopes, and referrals with active and past clients.
Manage or coordinate relationships with new and past clients and strategic partners, including responses to passive and active outreach.
Develop engagement scopes, foundation proposals, budgets, and contracts.