Director of Primary Care Clinics

SouthEast Alaska Regional Health Consortium (SEARHC)•Juneau, AK

9d•$66 - $92

About The Position

The Director of Primary Care oversees, coordinates, and leads day-to-day operations at assigned primary care clinics. The role is accountable for multiple sites and service lines across different geographies, with significant budget responsibility and a broad scope of services. The Director works closely with other primary care departments, ancillary departments, and shared services to support continuity of care across the consortium. The position advances organizational strategic goals, guides performance improvement, builds capacity, and ensures patient-centered delivery of high-quality care. Based in Juneau, Alaska, SEARHC is a nonprofit health consortium serving the residents of Southeast Alaska. The Director works with clinical and operational leaders, staff, patients, community organizations, and other partners to improve clinic operations and access to care.

Requirements

Bachelor’s degree in health care administration, public health, nursing, or a similar field that provides relevant clinic administration and organization knowledge.
At least 7 years of clinic management or other health care administration experience with a bachelor’s degree, or 3 years with a master’s degree.
Experience supervising professional staff and managing finances, including budget preparation and management.
In-depth knowledge of clinic practice management, including staffing, clinic organization, scheduling, and patient flow.
Working knowledge of the revenue cycle, facilities management, and other infrastructure areas affecting clinics.
Knowledge of leadership and management principles.
Knowledge of TJC, CMS, HIPAA, and/or other governing-body regulations.
Knowledge of liability and risk management principles.
Administrative, supervisory, and organizational skills.
Strong oral and written communication skills.
Interpersonal skills, including cultural sensitivity.
Negotiation, conflict resolution, teamwork, collaboration, and change management skills.
Ability to mediate and resolve conflict, provide leadership, foster collaboration, recruit and retain qualified staff, gather and synthesize information into decisions, and develop and execute plans that achieve sustainable results.

Nice To Haves

Master’s degree or higher.
Certification through the American College of Healthcare Executives, the Medical Group Management Association, or a similar organization.

Responsibilities

Direct administrative, professional, and management staff in planning, developing, and implementing day-to-day primary care clinic operations.
Develop administrative policies and procedures, facilitate regular local management team meetings, and ensure communication with staff at all levels.
Collaborate effectively with clinical dyad partner(s).
Serve as a liaison with patients, SEARHC departments, private health providers, and other organizations; address patient and consumer concerns and incorporate feedback into clinic policies, procedures, and planning.
Coordinate with local Operations and Medical Leaders to incorporate feedback on clinical services into health care planning.
Implement and monitor objectives aligned with the SEARHC Strategic Health Plan, Key Performance Indicators, Population Health, and The Joint Commission.
Use continuous quality improvement tools to address operational issues and regulatory and accreditation compliance; participate in or lead local quality improvement and safety initiatives.
Monitor patient satisfaction, respond promptly to complaints and concerns, and plan and implement processes to improve customer satisfaction.
Optimize personnel and financial resources; prepare annual clinic budgets with local clinic supervisors, finance partners, and the Executive Team sponsor; and deliver services efficiently within allotted budgets.
Support staff engagement and development by identifying training needs, coordinating training opportunities, finding resources to address unmet needs, fostering teamwork, and maintaining a positive, professional work environment.
Partner with specialty clinic and ancillary services to improve patient access to care using internal and external resources.
Lead and collaborate on the continued transformation of SEARHC primary care, including EHR skills, utilization and optimization, behavioral health integration, case management, and telehealth.
Collaborate with community, statewide, and national programs, agencies, and initiatives to meet SEARHC objectives.
Perform other duties as assigned.