Director of Primary Care Clinics

SouthEast Alaska Regional Health Consortium•Juneau, AK

About The Position

The Director of Primary Care oversees, coordinates, and leads day-to-day operations at assigned primary care clinic locations. The role is accountable for multiple sites and service lines across various geographies, with significant budget responsibility and a broad scope of services. The Director works closely with other primary care departments and interfaces with ancillary and shared-services departments to support continuity of care across the consortium. The position advances organizational strategic goals, guides performance improvement, builds capacity, and ensures patient-centered delivery of high-quality care. Based in Juneau, Alaska, SEARHC is a nonprofit health consortium serving the residents of Southeast Alaska. The Director leads clinic operations, develops administrative policies and procedures, collaborates with clinical and operational leaders, and manages resources to support effective and efficient health care services. The role also supports staff development, patient satisfaction, quality and safety initiatives, access to care, and the continued transformation of primary care, including EHR optimization, behavioral health integration, case management, and telehealth.

Requirements

Bachelor’s degree in health care administration, public health, nursing, or a similar field that provides skills and knowledge for clinic administration and organization.
At least 7 years of clinic management or other health care administration experience with a bachelor’s degree, or 3 years with a master’s degree.
Experience supervising professional staff and managing finances, including budget preparation and management.
In-depth knowledge of clinic practice management, including staffing, clinic organization, scheduling, and patient flow.
Working knowledge of the revenue cycle, facilities management, and other infrastructure areas affecting clinics.
Knowledge of leadership and management principles.
Knowledge of regulations from The Joint Commission (TJC), CMS, HIPAA, and/or other governing bodies.
Knowledge of liability and risk management principles.
Administrative, supervisory, and organizational skills.
Strong oral and written communication skills.
Interpersonal skills, including cultural sensitivity.
Negotiation and conflict-resolution skills.
Teamwork and collaboration skills.
Change-management skills.
Ability to mediate and resolve conflict.
Ability to provide leadership and foster collaboration.
Ability to recruit and retain qualified staff.
Ability to obtain information quickly and accurately and synthesize it into decisions.
Ability to develop plans around goals and drive execution and sustainable results.

Nice To Haves

Master’s degree or higher.
Certification through the American College of Healthcare Executives, Medical Group Management Association, or a similar organization.

Responsibilities

Direct administrative, professional, and management or supervisory staff in planning, developing, and implementing day-to-day primary care clinic operations.
Develop administrative policies and procedures that help staff perform their duties effectively.
Facilitate regular meetings of local management teams and ensure appropriate communication with staff at all levels.
Collaborate effectively with clinical dyad partners.
Serve as a liaison with patients, SEARHC departments, private health providers, and other organizations.
Address patient and consumer concerns; incorporate feedback into clinic policies, procedures, planning, and clinical service planning with local Operations and Medical Leaders.
Implement and monitor objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, Population Health, and The Joint Commission.
Use continuous quality improvement tools to address operational issues and ensure adherence to regulatory and accreditation standards.
Participate in or lead local quality improvement and safety initiatives.
Monitor patient satisfaction, respond promptly to complaints or concerns, and implement processes to improve customer satisfaction.
Optimize personnel and financial resources; prepare annual clinic budgets with local clinic supervisors, finance partners, and the Executive Team sponsor; and deliver services within allotted expense budgets.
Identify staff training needs, coordinate participation in consortium-wide training, and address unmet development needs using outside resources or appropriate activities.
Foster teamwork and maintain a positive, professional work environment.
Partner with Specialty Clinic and ancillary services and use internal and external resources to improve patient access to care within the role’s scope.
Lead and collaborate across departments on primary care transformation, including EHR skills and optimization, behavioral health integration, case management, and telehealth.
Collaborate with community, statewide, and national programs, agencies, and initiatives to meet SEARHC objectives.
Perform other duties as assigned.