Director | Clinics

Avera•Pierre, SD

About The Position

The Director oversees clinic operations, including hospital-based physicians and advanced practice providers (APPs) in radiology, hospitalist, and emergency departments, as well as general surgery and wound care outpatient clinics. The role manages scheduling to ensure coverage across these areas and directs clinic activities through clinic management and clinical and administrative support staff. Responsibilities include physician relations, strategic planning, clinic goals and budgets, materials management, policy and procedure administration, regulatory compliance, performance improvement, certification and accreditation, and staff and patient education. The Director coordinates communication among nursing staff, physicians, administrative staff, and other clinic departments to support positive outcomes for associates and patients. The position provides leadership for clinic business planning and daily operations; oversees financial affairs; projects future service, space, equipment, material, revenue, and staffing needs; and develops staffing plans, operating policies, and procedures. It also ensures employee orientation, training, evaluation, and performance management, including hiring, coaching, and resolving workplace concerns.

Requirements

Bachelor's degree in Healthcare Management.
Ability to work the specified hours.
Ability to perform essential job functions satisfactorily, including adequate visual acuity and effective communication and hearing abilities.
Commitment to applying Avera's mission, vision, core values, and social principles.
Ability to comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA.

Nice To Haves

Master's degree.
1–3 years of clinic management experience.

Responsibilities

Direct and supervise clinic activities through clinic management, clinical staff, and administrative support staff.
Manage operations for hospital-based physicians and APPs in radiology, hospitalist, and emergency departments, and for general surgery and wound care outpatient clinics.
Schedule physicians, APPs, and locum tenens to ensure coverage of all areas reporting to the position.
Lead the conception, planning, development, and implementation of the clinic business plan.
Recommend, develop, and update strategic long- and short-range plans that support clinic philosophies and goals.
Oversee clinic business and financial affairs, including fiscal management.
Project future needs for services, space, equipment, materials, revenue, and staff.
Lead and direct day-to-day clinic operations and resolve issues related to staffing and the use of facilities, equipment, and supplies.
Develop, implement, and review clinic operating policies and procedures in accordance with organizational policies and regulatory requirements.
Ensure compliance with health care regulatory agencies and accrediting bodies, and initiate changes as appropriate.
Develop and administer an efficient, cost-effective staffing plan.
Oversee employee orientation, training, and evaluation; interview, hire, develop, train, and retain employees; assign and lead work; appraise performance; reward and coach employees; and address complaints and resolve problems.
Coordinate communication among nursing staff, physicians, administrative staff, and other clinic departments.
Maintain confidentiality and work effectively with team members to support productive and efficient workflows.