Director of Operations - California

Waymark • California - Remote, CA

9d • $146,000 - $187,000 • Remote

About The Position

Waymark is a mission-driven healthcare organization working to transform care for people with Medicaid benefits. It partners with communities to provide technology-enabled, human-centered support and to remove barriers to care.

The Director of California Operations is a key operational leader responsible for overseeing local managers and patient-facing care teams in California. The role owns operational, clinical, and financial goals within the state, develops and mentors managers, and supports teams in using metrics and continuous improvement to deliver high-quality patient access, care coordination, and care. The Director reports to and collaborates with the Regional VP, represents regional needs, and supports local managers in building partnerships with providers and community-based organizations.

This is a remote role within California and requires frequent travel within the state. The expected hiring range is $146,000–$187,000, depending on relevant experience, skills, and qualifications. Candidates in certain high-cost cities, such as San Francisco, may be eligible for an additional market premium. Employment is contingent on a successful background check, which includes employment history and, when applicable, advanced degree or professional license verification.

Requirements

• At least 7 years of experience in healthcare or health services operations, with a focus on patient-facing care teams, outpatient services, and/or whole-person care.
• At least 3 years of direct people-management experience, including supervising managers or team leads.
• Demonstrated ability to manage operational performance, gather and analyze data, and drive continuous improvement within a defined geographic area.
• Strong verbal and written communication, organizational, and problem-solving skills.
• Experience with budget oversight or financial management.
• Track record of effective collaboration with internal and external stakeholders, including providers and community partners.
• Ability to travel frequently within California to support local teams and engage with community stakeholders.
• Must reside in California; Sonoma, Orange, or San Bernardino County is preferred.

Nice To Haves

• Relationships or experience with community-based healthcare initiatives in the region and Medicaid.
• Strong understanding of barriers to healthcare access and quality among diverse, underserved populations.
• Experience working in startup environments and enjoyment of a rapid pace of work.
• MHA or MBA.

Responsibilities

• Lead and manage local managers to align with state-level operational, clinical, and financial goals.
• Assist local managers with hiring, onboarding, and training team members to support regional growth and retention.
• Own state performance goals by tracking and reporting operational performance and translating strategic objectives into actionable plans for local care teams.
• Coach and mentor local managers, supporting their professional development and fostering a high-performing, collaborative team culture.
• Oversee day-to-day care team performance, ensuring high standards of patient access, care coordination, and quality.
• Collaborate with national care support teams, including Clinical, Quality, and Analytics, to communicate regional needs and challenges and implement workflows and initiatives.
• Support the Regional VP and Partnerships and Implementation teams in launching new state contracts in line with partner expectations and timelines.
• Serve as a key contact for local providers and community-based organizations, developing and strengthening partnerships that support Waymark patients.

Benefits

• Stock options.
• Work-from-home stipend for the first year to help set up a home office.
• Medical, vision, and dental coverage.
• Basic life insurance.
• 20 vacation days accrued over the year and 11 paid holidays.
• Paid parental leave: 16 weeks for birthing parents after six months of employment and 8 weeks of bonding leave for non-birthing parents.
• 401(k) plan with a company contribution, subject to a vesting schedule.
• Commuter benefits.
• Professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed