Market Director, Store Operations

Genuine Parts Company•Milwaukee, WI

About The Position

The Market Director, Store Operations oversees the operational performance of multiple store locations within an assigned market. Reporting to the Divisional Vice President of Store Operations, this leader ensures operational excellence, compliance, and efficiency while fostering a customer-centric culture. The role partners with store managers and their teams to achieve organizational goals, enhance profitability, and provide an exceptional customer experience while meeting sales and profit targets. The Market Director leads and develops store managers, monitors operational standards, reviews financial and inventory performance, and works with sales leadership and cross-functional partners to improve store efficiency and service. The role also conducts regular store visits, supports employee engagement and retention, and stays informed about market and industry developments. Work takes place in offices, retail stores, and customer-site environments, with local and air travel required for job duties.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven ability to analyze data, develop strategies, and deliver results in a fast-paced environment.
Ability to ensure consistent execution of operational standards to maximize store performance and efficiency.
Ability to cultivate a high-performing workforce through coaching, development, and effective team leadership.
Customer-experience focus, including championing initiatives that enhance the in-store customer experience and drive satisfaction.
Financial and business acumen, including managing budgets and operational metrics to achieve profitability and sustain growth.
Proficiency in operational tools, inventory management systems, and reporting software.
Ability to communicate clearly and proactively to motivate and inspire others.
Ability to focus on outcomes, deliver results, and make the customer central to decisions.
Ability to make balanced decisions and think strategically.
Ability to provide inclusive leadership, attract and develop talent, provide ongoing feedback, and build trust across the organization.
Ability to travel locally and by air for up to 50%–75% of the time.
Ability to lift 25 pounds at times.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to regularly use hands and fingers and handle or feel objects; other physical tasks include pushing, reaching, climbing, and stooping.

Nice To Haves

7+ years of progressive leadership experience in retail store operations, including multi-unit management experience.
Embodies the values of serve, perform, influence, respect, innovate, and team.

Responsibilities

Lead, mentor, and develop store managers to drive operational excellence and continuous improvement across all locations.
Monitor and ensure compliance with operational policies, safety standards, and company procedures.
Analyze market profit-and-loss statements and inventory reports to identify and implement strategies that improve operational performance, and keep management apprised of issues, progress, and results.
Partner with sales leadership to identify and deploy strategies and tools that improve store efficiency and service levels and achieve or exceed district financial objectives and quotas.
Evaluate market and store business results to ensure strategic objectives are delivered on budget timelines, and produce accurate, timely financial reports and projections for the market.
Analyze operational metrics and implement strategies to improve efficiency, reduce costs, and drive profitability.
Collaborate with cross-functional teams to align operational initiatives with business objectives.
Work cross-functionally with the Sales Market Director to deliver key sales initiatives.
Oversee inventory management processes to minimize shrinkage and optimize stock levels.
Conduct regular store visits to assess operations, ensure adherence to store standards, train and coach teams, and provide actionable feedback to leadership teams.
Champion employee engagement initiatives to build a positive work environment and drive retention.
Stay informed about market trends, competitor strategies, and industry advancements to maintain a competitive edge.