Director of Operations

TaskUs•San Antonio, TX

3d•$117,000 - $175,000•Onsite

About The Position

TaskUs is seeking a dynamic, visionary Director of Operations to lead a premier, high-growth campaign in the financial technology sector. The Director will serve as the department’s strategic anchor, driving client satisfaction, scaling operations, and empowering Operations Managers, Team Leaders, and frontline staff. The role oversees a broad range of responsibilities requiring effective multitasking and executive-level strategic thinking. The position must be performed on-site at TaskUs’s New Braunfels location, with travel as needed.

Requirements

At least 3 years of senior leadership experience in the BPO industry at the Senior Operations Manager (SOM) or Director level.
Proven experience managing operations, compliance, or customer experience in the financial technology (Fintech) or digital banking sector.
Demonstrated success meeting and exceeding aggressive business targets, rapidly scaling operations, and driving high employee retention.
Exceptional ability to build and nurture productive, executive-level client relationships.
Strong organizational, analytical, and managerial skills.
Professional, courteous, and highly resilient attitude.
Strong computer literacy and high proficiency in Google Suite applications.
Excellent verbal and written communication skills, including the ability to explain complex operational realities to staff and senior leadership.
Willingness and ability to travel as needed to support business operations.
Ability to work on-site at the New Braunfels location.

Responsibilities

Oversee and direct the day-to-day activities of a complex, large-scale campaign, aligning operations with client objectives and internal company goals.
Develop individual and team KPIs and guide, mentor, and empower Operations Managers to meet and exceed performance metrics.
Serve as the primary operational point of contact for the client and build a productive, transparent business relationship focused on service and rapid problem resolution.
Maintain daily communication among frontline staff, campaign leadership, cross-functional departments, and senior management.
Manage operations staffing, including forecasting, temporary coverage, and training initiatives, to support service delivery and continuity.
Assist the Senior Director and VP of Operations in designing, refining, and implementing operational procedures and ensure compliance with established policies.