Office Manager Jobs

About The Position

Requirements

• High school diploma or equivalent experience.
• Excellent interpersonal skills when dealing with team members and guests/owners.
• Excellent verbal and written English communication skills.
• Ability to empower and mentor team members.
• At least 2 years of hospitality management or supervisory experience.

Responsibilities

• Oversee the overall operation of the hotel during the night shift to ensure guest satisfaction and safety.
• Make critical decisions affecting guest satisfaction and the safety of the hotel, team members, and guests.
• Act as a liaison among departments, promoting communication, teamwork, and encouragement, and resolving staff conflicts in accordance with resort SOPs.
• Remain visible and interactive with guests and owners in public areas, routinely rotating through resort areas to assess cleanliness, staff attentiveness, lighting, and safety.
• Address guest feedback, complaints, and disputes; provide immediate recovery solutions where possible and proactively resolve potential service issues.
• Identify and advise department management about process improvements and guest-service enhancements.
• Build rapport with team members and empower, recognize, and reward exemplary service.
• Handle guest issues and emergencies.
• Coordinate and conduct training for incoming and existing resort employees to ensure quality standards and policies are met.
• Manage resort inventory effectively to attain the highest yield in accordance with resort objectives.
• Participate in weekly and monthly management and staff meetings.
• Provide hospitality to guests, meet customer needs, and ensure standards of conduct and efficiency are followed.
• Conduct weekly inspections of resort common areas to ensure quality.
• When a potential sell-out exists, ensure vacant rooms are assigned to a housekeeper for cleaning and coordinate additional needs with the Guest Service Manager.
• Carry out reasonable requests from management that the employee can perform.

Benefits

• Medical, dental, and vision coverage beginning on the first day of work.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental well-being.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.