Office Manager Jobs

About The Position

Requirements

• At least 2 years of experience in a supervisory or practice management role within a clinical setting.
• Authorization to work in the United States.
• Strong leadership and organizational skills, including the ability to manage change effectively.
• Excellent written, oral, interpersonal, and communication skills for working with patients, staff, physicians, and RIPCPC teams.
• Strong team orientation and willingness to work collaboratively.
• Strong organizational skills.
• Familiarity with healthcare concepts, practices, and procedures, and comfort working with physicians and clinical support staff.
• Problem-solving mindset and eagerness to identify gaps and opportunities and implement practical solutions.
• Sound judgment and maturity.
• Familiarity with value-based care programs, including BCBS and other payer incentive models.
• Demonstrated knowledge of contractual agreements under BCBSRI Sub-Capitation programs.
• Proficiency with EHR systems and Microsoft Office, including Excel, Outlook, Teams, and Word.
• Ability to analyze reports and translate data into operational improvements.
• Able to sit, stand, and walk for long periods and lift 15 pounds at times.

Nice To Haves

• Bachelor’s degree in healthcare administration, business, nursing, or a related field is listed under Preferred Qualifications, although the posting also says it is required.
• Passion for mentoring, collaborative work, team development, and creating an unmatched patient experience.

Responsibilities

• Supervise front desk staff, including receptionists, schedulers, and patient service representatives.
• Manage patient scheduling, appointment reminders, check-in and check-out processes, and phone systems.
• Ensure excellent customer service and patient satisfaction; handle patient complaints and service recovery.
• Oversee medical records, billing, and insurance verification processes.
• Coordinate with back-office staff on claims, authorizations, and follow-ups; manage patient communications, including results.
• Ensure accurate documentation and compliance with HIPAA regulations.
• Maintain staffing schedules and oversee periodic staff performance evaluations, including competencies, goals, training, and staff development initiatives.
• Foster a team culture reflecting respect, accountability, and continuous improvement.
• Optimize office workflows and processes; maintain office equipment, supplies, and inventory.
• Coordinate facility maintenance and vendor relationships.
• Implement office policies and procedures in collaboration with Rhode Island Primary Care Medical Group.
• Promote a welcoming environment that prioritizes patient access, communication, and satisfaction, and ensure timely, respectful, coordinated care.
• Manage patient experience, dispute resolution, and non-clinical patient correspondence.
• Collaborate with the Quality and Performance team to improve satisfaction scores and with clinical staff to meet quality metrics and value-based care initiatives.
• Promote patient engagement tools, including patient portals and preventive care outreach.
• Monitor the office budget and control costs; manage petty cash and office expenses.
• Process payroll for administrative staff and track performance metrics, including collections, no-shows, and productivity.
• Ensure compliance with HIPAA, OSHA, and state and federal regulations; prepare for audits and inspections, including payer-contract audits.
• Maintain accurate and confidential patient and personnel records.
• Maintain provider credentialing with payors and ensure compliance with contractual obligations under Sub-Capitation Agreements.
• Collaborate with RIPCPC’s Quality and Performance Specialist team on care-gap closure initiatives, chronic disease management, and preventive care workflows.
• Monitor quality metrics, including HEDIS and ACO measures.
• Optimize use of EHR and practice management systems; participate in training and act as a practice super-user for RIPCPC-supported technology platforms.
• Run and interpret performance and quality reports and implement workflow enhancements to meet data-reporting and quality benchmarks.