Branch Manager 3 - Carrollton Office

U.S. Bank•Carrollton, KY

7d•$80,280 - $98,120

About The Position

The Branch Manager leads and manages one or more U.S. Bank branches to achieve goals and ensure compliance with banking laws and regulations. The role demonstrates and ensures that team members provide an excellent customer experience consistent with U.S. Bank culture and core values. It involves coaching, developing, mentoring, and training employees, exercising independent judgment, and providing motivation and direction to the team. The manager identifies customers’ financial resources and needs, recommends appropriate products and services, and helps individual and business customers pursue their financial goals in collaboration with partners in wealth, business banking, mortgage, and payment services. The role also expands the customer base and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration involves criminal background and credit checks; failure to meet or maintain requirements may result in rescission of an offer or termination of employment.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal background and credit checks.
Thorough product and service knowledge, including regulatory, policy, and compliance issues.
Understanding of retail product policies, procedures, documentation, and systems.
Knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and identify trends in a marketplace.
Interpersonal communication, leadership, relationship management, time management, sales activity management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Accountability, critical thinking, priority setting, influence, conflict resolution, and adaptive coaching skills.
Ability to build productive relationships through active listening, effective communication, and interpersonal skills.
Ability to use business, services, product, digital, and policy knowledge to drive team goals and stay informed about industry trends.

Nice To Haves

Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch(es) to meet goals and comply with banking laws and regulations.
Demonstrate and ensure delivery of an excellent customer experience aligned with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members; provide motivation and direction.
Identify customers’ financial resources and needs and recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach financial goals.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Use communication and critical thinking to resolve customer and business needs.
Meet NMLS registration requirements under the S.A.F.E. Act and Regulation Z.

Benefits

Medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.