Branch Manager 3 - Carrollton Office

U.S. Bank•Carrollton, KY

About The Position

The Branch Manager leads and manages one or more branches to meet business goals, ensure compliance with banking laws and regulations, and deliver an excellent customer experience consistent with U.S. Bank’s culture and core values. The role exercises independent judgment and discretion, and regularly coaches, develops, mentors, and trains team members. The manager uses communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. The role supports individual and business customers in reaching financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. As a customer-experience leader, the manager motivates and directs the team, grows the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z. Registration involves criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience working in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Thorough product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to meet goals and comply with banking laws and regulations.
Demonstrate and ensure delivery of an excellent customer experience reflective of U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Identify customer financial needs and provide direction and recommendations on appropriate products and services.
Help individual and business customers reach financial goals by collaborating with wealth, business banking, mortgage, and payment services partners.
Motivate and direct the team, expand the customer base, and participate in the local market and community to identify needs and promote bank products and services.
Use adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights to guide team and customer outcomes.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.