Branch Manager 3 - Bedford Office

U.S. Bank•Bedford, OH

About The Position

The Branch Manager leads and manages one or more branches, ensuring business goals are met and all banking laws and regulations are followed. The role ensures team members deliver an excellent customer experience consistent with U.S. Bank’s culture and core values, and uses independent judgment and discretion in carrying out its duties. The manager regularly coaches, develops, mentors, and trains employees. Using effective communication and critical thinking, the manager identifies customers’ financial needs and provides direction and recommendations on suitable products and services. The role also helps individual and business customers pursue financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. As a leader for customer experience, the Branch Manager motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z; registration requires a criminal background and credit check and must be maintained.
Effective interpersonal communication, leadership, relationship management, time management, sales-activity management, and sales skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Ability to demonstrate adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.

Nice To Haves

Thorough product and service knowledge, including regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to meet goals and comply with banking laws and regulations.
Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members, adapting coaching to their individual needs and capabilities.
Identify customers’ financial needs and recommend appropriate products and services.
Help individual and business customers reach financial goals through collaboration with wealth, business banking, mortgage, and payment services partners.
Motivate and direct the team and lead customer-experience efforts.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Use sound judgment, communication, and critical thinking to resolve issues and prioritize work.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.